Customer service / customer care / sales
Mar*** ***** (XX Anni)
Sales and Customer Service Specialist a ASSOGESTIONI
UNIVERSITA' DEGLI STUDI DI UDINE
Milano,
Lombardia
Questo candidato e' disposto a spostare
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Esperienza
Sales and Customer Service Specialist
ASSOGESTIONI
feb 2013
-
lug 2018
Sales Activities • sales campaign planning • building rapport with new clients • dealing with enquiries and selling bundled services to a range of clients • creating and supporting client retention strategies • improving customer experience Customer Care Activities • conducting customer needs analysis • developing the e-commerce platform • assisting customers with technical problems • managing customer claims • KPI analysis and reporting • attending networking events and promoting the company
Marketing Assistant
Sinergie
mar 2009
-
feb 2013
• dealing with client proposing and discussing the feasibility of a project • drawing up a budget for the project • implementing the project • monitoring the result
Front Office / Back Office Assistant
Credit Agricole
dic 2007
-
gen 2009
• assisting clients using email/telephone or directly at the branch branch • assisting the financial adviser • managing customers bank accounts • account reconciliation • working on process improvement
Junior Analist
AC Nielsen London
feb 2006
-
ago 2006
• working with aged-debt • handling customer queries • monitoring customer satisfaction • working with the accounting system Microsoft Navision
Formazione
Laurea Economia
UNIVERSITA' DEGLI STUDI DI UDINE
ott 2000
-
feb 2006
Lingue
INGLESE - AVANZATO
Informazioni addizionali
LETTERA DI PRESENTAZIONE
Mi chiamo Marco Sandretti, ho una eserienza di oltre 5 anni nella gestione di tutti i processi che coinvolgono il cliente, partendo dal primo contatto, alla vendita e alla gestione dei processi di after sales e customer service. Sono disponibile a trasferimenti e a qualunque forma di flessibilità richiesta da ruolo. Un saluto
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