Head of it operations

Head of IT Operations for the Service Italy organization, reporting to the WEMEI IT Operations Director.
Development of departmental plans, ensuring term plans are in place to deliver services and meet business objectives.
Leading a team of people, delivering technical, consulting and support services in the IT environment (Cloud, Server, Storage, Network, Operating Systems, Databases, Security): 19 people in Data center & Cloud Services operational team; 8 people In IT Service Transformation team.
Member of the Fujitsu Portfolio Advisory Council, setting up and developing internationally the Fujitsu Portfolio strategies.
Responsible for the Fujitsu Technology Solutions ISO20k and ISO27k Certifications in Italy.
Crisis Manager for all the major Fujitsu service contracts in Italy and Business Continuity Manager for Italy.
Responsible in-country for Service Desk, Remote Infrastructure Management, NOC and SOC services provided by Fujitsu GDCs (Global Deliver Centers) and the main Fujitsu local partners in Italy, with a network of more than 10 companies and more than 1200 professionals in the IT environment.

Head of Managed Infrastructure, Professional & Integration Services for the Service Business Group Italy division, directly reporting to the division Director and managing a yearly turnover worth about 24 M€
Leading two teams of people, delivering technical and consulting services in theIT environment (Cloud, Server, Storage, Network, Operating Systems, Databases,Security): 8 people in Professional & Integration Services team; 25 people inManaged Infrastructure Services team

Responsible for the corporate information services provided in Italy, Switzerland, Austria by Fujitsu Services Limited

Service Delivery Manager for three Italian retail accounts: La Rinascente/Upim, Salmoiraghi & Viganò, Marionnaud Parfumeries managing a yearly budget of 6 M€
Accenture: Hardware Maintenance, Application Management and IMAC services for the retail customer Upim (formerly a division of La Rinascente), consisting of a chain of about 150 specialty stores across Italy
Salmoiraghi&Viganò: Hardware Maintenance, Service Desk and IMAC services
for about 400 specialty stores across Italy
Marionnaud Parfumeries: Hardware Maintenance, Service Desk and IMAC services for about 130 specialty stores across Italy

Application Management Startup for Accenture
Network Migration for La Rinascente Upim
EFT Integration for Accenture
WAN Tuning for Salmoiraghi&Viganò
Store Support Startup for Accenture
EURO Porting for several retail customers in Italy
EPOS Implementation for Bally Switzerland

Integration of industrial test systems for production lines
Firmware development for high power test systems
Software development for electronic tachometers
Software development of electronic test systems

Hardware engineering of digital communication boards for industrial automatic controllers
Hardware e Firmware engineering of telemetry systems
Hardware engineering of industrial automatic controllers

I attended the 124th Officer Course at the Scuola di Fanteria e Cavalleria in Rome
Promoted Sottotenente di Complemento at the Battalion Fanteria d’Arresto Cagliari in Gorizia
Appointed as Military Driving Instructor
Promoted Tenente on July, 1990

ENGLISH LANGUAGE British School Language Certificate Level C1

ITIL Expert Certificate in IT Service Management (Red Badge)

ITIL Manager's Certificate in IT Service Management (Red Badge)

EXIN 2004: ITIL Foundation Certificate in IT Service Management (Green Badge)

Electrical Engineering (Automatica): 23 out of 29 exams

Diploma di maturità scientifica. Votazione 60/60