Reservation agent
Ila*** ***** (XX Anni)
Travel Agent a I Viaggi di Molly Srl
Centro Studi CTS - Alta Formazione per il Turismo, Rome (Italy)
Roma,
Lazio
Questo candidato e' disposto a spostare
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Esperienza
Travel Agent
I Viaggi di Molly Srl
nov 2018
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Attualmente
- sale of pre-packaged travel packages - creation of personalized itineraries following customer's needs - small administration management - care of the company website
Back Office: Reservation Agent & Accounting Department
Emerald Collection-Hideaway Of Nungwi Resort*****Leading&Dream Of Zanzibar Resort*****
mag 2017
-
nov 2018
▪ Handling phone calls and email requests for reservations, special requests for rooms and other customer service inquiries ▪ Checking availability and making quotations for direct Guests and Groups, Tour Operators and Travel Agencies ▪ Loading reservations in PROTEL PMS ▪ Issuing pro forma invoices for international/local Tour Operators and Travel Agencies ▪ Providing information about the Resort and surrounding areas to customer in order to meet their needs and enhance their stay ▪ Coordinating with the Resort to create a network for assisting with overflow issues and other problems requiring resettling customers ▪ Checking OTAs and TOs extranets (Booking.com, Expedia, Agoda, TUI Destimo, Hotelbeds and so on) to control reservation’s details or rooming lists ▪ Monitoring all the reviews from the most important web channels and reporting both negative and positive comments to the Management ▪ Following, registering and sending reminders for all payments regarding local/international Tour Operators, Travel Agencies and Direct Guests Business or sector Luxury Tourism Industry
Receptionist: Front & Back Office
Piazza di Spagna View Hotels (now IH Hotels)
ago 2013
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mag 2017
▪ Receiving all incoming calls and ensuring their distribution to the relevant employee ▪ Receiving all incoming calls and ensuring their distribution to the relevant employee ▪ Ensuring smooth and efficient distribution of internal memos and mails ▪ Individual and Group Check-in & out procedures ▪ Welcoming Guests to the Hotel, ensuring a comfortable stay, providing them all information and suggestions about surrounding areas, including cultural visits and events and typical restaurants ▪ Assisting Guests in booking spa treatments, excursions and every other service at the Hotel ▪ Checking availability and booking pick up service from/to the airport ▪ Dealing with all enquiries and resolving any problems over the phone or in person ▪ Replying to the emails issuing individual quotations ▪ Loading individual and group reservations into SCRIGNO GP DATI PMS ▪ Providing support to the Administration Department ▪ Provide support to the Housekeeping Department in organizing room allocation ▪ Providing support to the MICE Department for arranging site inspections and conference rooms set-up All these activities were carried out in the following hotels of the company Hotel dei Borgia**** - Via Palermo 20, Rome Piazza di Spagna View Luxury Guest House - Piazza di Spagna 20, Rome Pian Dei Mucini Resort**** - Località Pian Dei Mucini – Massa Marittima, Grosseto, Tuscany Hotel La Mela**** - Via Alessandro Stoppato, Rome Hotel Selene**** - Via Pontina Vecchia, Pomezia, Rome Hotel Oriente**** - Corso Cavour 32, Bari Grande Albergo delle Nazioni***** - Lungomare Nazario Sauro, 7/9, Bari Hotel Cicerone**** - Via Cicerone 55/C, Rome
Formazione
Hotel Congress Manager Course
Centro Studi CTS - Alta Formazione per il Turismo, Rome (Italy)
mar 2017
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mar 2017
▪ Analysing all kind of events affecting the Hotel Industry ▪ Verifying Sales & Marketing strategies for promoting events into the Hotellerie system ▪ Pricing strategy ▪ FIDELIO OPERA as PMS for creating and posting events
Istituto Tecnico Per Il Turismo
Livia Bottardi
set 2009
-
lug 2013
97/100
Lingue
German - B1
French - B2
English - C1
Informazioni addizionali
▪ Good communication skills gained through my experience as Front Office Agent ▪ Good interpersonal skills improved through my experiences as member of different and various teams ▪ Attention to detail, efficiency, prioritization, time management ▪ Multitasking, flexibility, professionalism, professional appearance, stress management ▪ Problem solving attitude Job-related skills ▪ Customer service, courtesy, enthusiasm, energy, guest relations, interpersonal skills, positive attitude ▪ Analytical, creativity, complaint resolution, ability to answer guest concerns and questions ▪ Greeting guests, nonverbal communication, oral communication, written communication ▪ Sale and promotion communication, facility and service promotion, frequent guest program promotion, provision of information on hotel/resort services, room upselling ▪ Team member assistance, communication with diverse people, conflict resolution ▪ Good command of Microsoft Office Package (Word, Power Point, Excel