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APPLICATION PRODUCTION SUPPORT SPECIALIST

Milano - Lombardia

Descrizione dell'offerta di lavoro

Application Production Support specialist provides technical support on Applications and IT Systems in Production environment.

The core responsibilities of an APS specialist are:

  • Troubleshoot issues: when technical issues with the application arise, APS must act quickly to analyze the available data and find the root cause of the problem. They may then develop a solution themselves or pass the problem on to other teams, all the while providing users with progress updates.
  • Contribute to application technical evolution: APS participate to the designing phase in order to guarantee that the solution has the proper quality and it is compliant with SDLC policies, infrastructure and monitoring requirements.
  • Knowledge of Incident and Change management process

As part of an IT support team, the candidate needs both technical knowledge and communication skills to:

  • Coordinate technical IT project
  • Provide technical requirements to third-party providers.
  • Collaborate with applications’ Business Analysts for identifying new technical requirements.
  • Validate and test technical solutions and deployment packages.
  • Manage, install and configure applications in enterprise environment.
  • Identify, troubleshoot and resolve technical issues in a complex and distributed environment.
  • Open and follow-up tickets with external software providers.
  • Contribute actively to the Change Management of local applications.
  • Collaborate with local and International IT teams via ITSM tools.
  • Contribute with technical tasks on IT Projects.
  • Maintain and update technical documen

Skills Working knowledge of:

  • Windows Server and Linux OS
  • Web Server and Application server (IIS, Apache, Tomcat)
  • Relational Databases (SQL, Oracle)
  • File Transfer Technologies (Open protocols, PR4 and Pesit)
  • Software installation and configuration (also in Virtualized env. - Citrix)
  • Distributed enterprise application architecture (load balancer, presentation layer, etc.)
  • Server in Cluster environments (Physical and Virtual)
  • Virtual Environments (VMware)
  • Basic Networking (Firewall, routing)
  • Private Cloud Platforms
  • DevOps (Jenkins, Sonarqube, Artifactory, Ansible)
  • Application monitoring

Job scheduling Knowledge of:

  • Basic ITIL processes and workflow
  • Complex problem solving Language skills
  • English (email, phone calls, conference calls)

Soft Skills − Autonomy − Proactivity − Precision − Flexibility − Responsiveness − Problem solving − Teamwork − Written and verbal communication skills

Contratto di lavoro: Tempo pieno, Tempo determinato

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Dettagli dell'offerta

Azienda
Località
Indirizzo
  • 20090 Imprecisato
Tipo di Contratto
  • determinato, full time
Salario
  • 0.00
Data di pubblicazione
  • 19/02/2021
Data di scadenza
  • 20/05/2021
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