APPLICATION PRODUCTION SUPPORT SPECIALIST
Descrizione dell'offerta di lavoro
Application Production Support Specialist
The core responsibilities of an APS specialist are:
- Troubleshoot issues: when technical issues with the application arise, APS must act quickly to analyze the available data and find the root cause of the problem. They may then develop a solution themselves or pass the problem on to other teams, all the while providing users with progress updates.
- Contribute to application technical evolution: APS participate to the designing phase in order to guarantee that the solution has the proper quality and it is compliant with SDLC policies, infrastructure and monitoring requirements.
- Knowledge of Incident and Change management process
As part of an IT support team, the candidate needs both technical knowledge and communication skills to:
- Coordinate technical IT project
- Provide technical requirements to third-party providers.
- Collaborate with applications’ Business Analysts for identifying new technical requirements.
- Validate and test technical solutions and deployment packages.
- Manage, install and configure applications in enterprise environment.
- Identify, troubleshoot and resolve technical issues in a complex and distributed environment.
- Open and follow-up tickets with external software providers.
- Contribute actively to the Change Management of local applications.
- Collaborate with local and International IT teams via ITSM tools.
- Contribute with technical tasks on IT Projects.
- Maintain and update technical documents and procedures.
- Participate in Disaster Recovery test.
Skills
Working knowledge of:
- Windows Server and Linux OS
- Web Server and Application server (IIS, Apache, Tomcat)
- Relational Databases (SQL, Oracle)
- File Transfer Technologies (Open protocols, PR4 and Pesit)
- Software installation and configuration (also in Virtualized env. - Citrix)
- Distributed enterprise application architecture (load balancer, presentation layer, etc.)
- Server in Cluster environments (Physical and Virtual)
- Virtual Environments (VMware)
- Basic Networking (Firewall, routing)
- Private Cloud Platforms
- DevOps (Jenkins, Sonarqube, Artifactory, Ansible)
- Application monitoring
- Job scheduling
Knowledge of:
- Basic ITIL processes and workflow
- Complex problem solving
Language skills
- English (email, phone calls, conference calls)
Dettagli dell'offerta
- determinato, full time
- 0.00
- 08/04/2021
- 07/07/2021
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