CUSTOMER EXPERIENCE AGENT, CATEGORIE PROTETTE L.   –ITALY 

You've seen us everywhere, from a road trip, passing over one of our trucks, to the biggest ports in the planet where we touch land to continue our journey \"All The Way\" to your front door.
Now it's your chance to get to know us from within.
a workplace full of warmth, friendship and support.
We invite you to join our wonderful team and be part of our purpose.
Improving life for all by integrating the world.
Join us and play an important role on our team lifting global trade every day! We offer If you love talking to a wide array of people during the day – from customers, suppliers and colleagues around the globe – then this is the job for you.
As Customer Service Agent you will provide services to direct customers and onboard them to the Maersk environment.
Activities may include the following (but are not limited to).
End-to-end shipping process, Case Management, Customer onboarding and relationship management, dispute management, online assistance, cross-selling and more.
Key responsibilities.
Taking responsibility for customers' experience by managing shipment processes in compliance with company procedures and regulatory requirements for both Import and Export, ensuring its smooth execution Being fully responsible for customers' satisfaction, building strong relationships with them, and understanding their business, service needs, drivers, and desires with a constant focus on driving new business opportunities Delivering proactive customer support, tracking shipments and notifying our customers about any deviations from the original transport plan, recommending potential solutions or alternatives Understanding KPI-oriented environment, meeting/exceeding local targets including up-selling our end-to-end products, identifying areas of improvement We Are Looking For.
The position requires the enrollment into one of the Diverse Ability Centers in Italy (Categorie protette & Collocamento mirato).
Preferred interest for the Freight Forwarding/Supply Chain/Logistics industry and role Customer-centric mindset focused on delivering exceptional Customer Support Excellent communication, problem-solving, and relationship-building skills Good planning skills and the ability to work under pressure to the deadlines Basic computer litteracy Professional proficiency in English and Italian If you have been reading so far, we are glad to see you are interested! If you could see yourself in this role, we are very much looking forward to your application.
For your application to be accepted, please send your CV in English.
Locations.
Genova At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to.
gender, age, nationality, race, sexual orientation, disability, or religious beliefs.
We are proud of our diversity and see it as a genuine source of strength for building high-performing teams.
#Li-Hybrid #GG1 Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.
Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process.
If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .
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Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains.
As the global leader in shipping services, the company operates in 130 countries and employs roughly people.
With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.
For more information click here.
All the way.