FIELD FORCE EFFECTIVENESS MANAGER

Overall purpose of job.
Our ambition is to become the most competitive company in the industry.
Ensuring competitiveness of our commercial field force and excellence in execution of our medical field force is the foundation of the path to success.
The role will work cross-functionally to shape and provide the quantitative and qualitative standards enabling competitive customer interactions to achieve our in-market targets He/she will drive the development in thinking of customer interaction journeys, on short – and mid-term basis.
The key stakeholders for the role are National Sales Managers, Business Unit Leads and Brand Teams.
In addition, he/she will support leadership team in providing insights and tools for data-driven decision making, performance reporting and customer facing operations (CRM, incentive planning, sales target setting and trainings).
Essential duties and responsibilities.
Advise business partners on efficient territories division to enable balanced growth potential for commercial teams and optimal reach and frequency for commercial and medical field teams.
Cooperates closely with respective EMEA networks and other MSM countries to shape sales effectiveness strategies.
Leads implementation of local or EMEA field force effectiveness initiatives such as selling and coaching framework or key account management Collect, analyze, and interpret data related to field force performance, including sales data and operational metrics.
Design tools to support territory management (eg.
pts trackers, sales reports, target realization) Establish and oversee the process of setting field force KPIs to optimize customer engagement (capacity, coverage, frequency, and channel mix).
Provides customer focused, effectiveness dashboards, designing and monitoring.
Support NSMs in the optimal target allocation trough models and scenario testing.
Facilitate the design, execution, and calculation of bonus/incentives for customer-facing commercial organization.
Identify and recommend field force efficiency improvements.
Provides analytics systems trainings for customer-facing roles to drive empowerment and foster bottom-up performance culture, Designing and maintaining company performance dashboards Other features of the job.
Strong in connecting and shaping Qualifications Requirements (knowledge, education, skills).
Bachelor’s degree or equivalent (Business, Statistics, Economics, Finance, Engineering, Applied Mathematics, and/or related field) Min 5-year experience in Pharma industry Competency in generating meaningful reports and insights from this data.
Knowledge of modern analytical tools (SQL, PowerBi) Strategic mindset and analytical skills Project Management Strong leadership skills and ability to work in x-functional teams.
Excellent presentation and influencing skills.
Ability to work within a diverse workforce that is oriented around customer engagement.
Organizational Behaviors.
In addition to individual role responsibilities employees are expected to deliver against key organisational behaviours.
These are.
Live Our Credo & Pursue Our Purpose Demonstrates and models the heart of Johnson & Johnson Puts the needs of Our Credo stakeholders first Pursues the highest standards of quality, compliance, and ethics Ensures everyday actions contribute to Our Purpose Connect inclusively to address health needs.
Builds internal and external relationships based on respect Seeks, listens to, and incorporates diverse points of view Collaborates openly across boundaries and acts as a team player Shape the future of health through innovation.
Inspires and contributes ideas that challenge thinking Courageously tries new things, tests and learns from mistakes Demonstrates resilience and agility to drive and adapt to change Grow self and others to become our best.
Develops self and others to reach their goals Engages in open and honest conversations Drives performance by managing energy and taking ownership for outcomes Core competencies required for this role.
The employee is obliged to become familiar with and master the working practices adopted by the company and perform his/her work accordingly.
Based on the instructions of his/her supervisor, the employee shall also perform all tasks not included in this job specification according to the best of his/her knowledge which fall within his/her scope of activities in view of their nature or which he/she can be expected to perform regarding his/her capabilities.
At Johnson & Johnson, we believe health is everything.
Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.
nj.
om/.