ITALIAN APPLICATION SUPPORT
Descrizione dell'offerta di lavoro
File transfer team is in charge of delivering the best solution to face business file exchange needs Main Activities.
Contribute to the analysis about new flow exchange providing the best tech solution Implement and/or follow up of new flow coding on Local Platform and central ones Technical focal point for internal users and external clients on the file transfer subject Support the testing phase until the rollout Facilitate the service transition to first level support teams Provide 3rd level support as technology experts Contribute to strategic central/ local projects Main Tasks.
Support Tasks Perform validation between each environment Perform regular reviews of scripts before UAT phase Perform a regular report to Project Manager/Technical Leader of server and application points to improve Proposes and implement optimizations for the project (can be linked to server configuration, rewrite of scripts) Perform a capacity planning for projects at least once a year Ease implementation between project team and SQL expert team (production) to smooth work Provide support to projects regarding definition of solutions Participate on the standardization of practices Participate on the validation of migrations done of servers instances Participate on the evolution of servers tools Provide training for IT staff regarding servers technologies Incident Management Manage incidents according to Service Delivery GITSDE / ITIL Standards / SLA, and in coordination with other teams, including production teams.
Re-instate services as soon as possible whenever an incident occurs Problem Management Identify recurring Issues and service Request and define action plans to reduce them Language Skills.
English Expert Italian Expert
Dettagli dell'offerta
- Imprecisato
- Tutta l'Italia
- Imprecisato - Imprecisato
- 08/05/2024
- 06/08/2024
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