SUPPORT ENGINEER

We are looking for a IT Site Services Specialist/Deskside Support L2  Join our team as a Support Engineer and become an integral part of our dynamic environment, providing expert technical support and innovative solutions to enhance end-user experiences.
The Site Services Specialist needs to be able to go on site after business hour within 1 hour   Job description.
Essential Technical Criteria (75%) Provides complex technical support, planning and coordination for End User touch points of the distributed computer environment, including desktop, software and hardware installation, support and distribution, and remote access technologies.
Performs analyzing, diagnosing, installation, and resolution of complex desktop computer, operating system, application software and hardware technologies and associated problems.
Performs analyzing, diagnosing, installation, and resolution of remote access technologies and associated problems.
Performs analyzing, diagnosing, coordination and planning of horizontal network cable management processes including installation, moves, adds, changes and repairs.
Provides complex technical input to the Desktop Services team and assumes a supporting role in selecting and utilizing appropriate tools and techniques for timely service delivery.
Works independently with little to no direct supervision in analysis, design, and implementation of desktop solutions to fulfill business unit requirements.
Demonstrates creativity and initiative in problem solving.
Complex Technical Documentation/Administrative Tasks (20%) Technical documentation of hardware/software additions or changes.
Updates of inventory additions and changes to the inventory database.
Updates and closures of trouble tickets and service requests.
Timely labor hour input for billing and management.
Training requirements (5%) Keeps up-to-date advanced technical skills and knowledge of vendor offerings.
All other duties as assigned.
Essential Performance Criteria.
Communications Frequency, Timeliness, and Clarity- Relationships Attitude Professionalism Respect Courage Risk Taking and Decision Making Responsibility - appropriately research issues and make timely decisions.
Take ownership even if a wrong decision is made.
Thrive on risk but minimize to an adequate level.
Don’t become paralyzed by analysis.
Be fiscally responsible.
Productivity Time Management– manage time appropriately to meet deadlines and commitments.
Flexibility – anticipate changes in work assignments, allowing for unknown factors or influences.
Manage stress appropriately.
Initiative – seek out learning opportunities; continuously increasing technical and professional skills.
Required Qualifications 5+ years of progressive experience in the desktop environment.
Advanced knowledge and understanding of Windows desktop operating systems.
Intermediate knowledge of the Windows Server Operating System and the ability to perform domain related administrative tasks.
Intermediate knowledge and understanding of LAN environments Intermediate knowledge of communication protocols.
Intermediate knowledge of PC-to-Mainframe access.
Intermediate knowledge of LAN based E-mail systems (e.
., Outlook, MS Exchange).
Creativity and advanced problem-solving skills that lead to effective solutions to complex and varied problems.
A demonstrated ability to encourage and model positive cross-team partnerships.
Advanced ability to perform complex troubleshooting and analysis of PC hardware, PC operating systems and office automation software, with expert level knowledge in at least one area of specialization.
Intermediate ability to perform complex troubleshooting and analysis of network system devices and PC network hardware and client software.
We offer.
Contribution to a study plan Health insurance Meals Participation TBC