TRAINEE - INSIDE SERVICE SALES (M/F/D) 1

The Role As part of the Service Sales department and reporting to the Service Sales Manager EMEA South Europe, you will assist the team on a daily basis.
Your main missions will be.
- Prepare and control sales documentation such as create new customer profiles, updating customer databases - Responsible for phone sales of call-in and walk-in customers, and deferring leads to outside sales people, as appropriate.
- Make outbound sales calls to existing and lost customers and prospects.
- Support the rest of the sales team by identifying opportunities to up-sell and maximise our customer share.
- Maintain strong working relationship and communication between customers and internal stakeholder.
- Develop and maintain good customer relationships and ensure an excellent standard of after sales service is provided.
- Provide effective sales data, including quotation leadtime and order ratio’s (including lost order reports).
- Effectively update and maintain the CRM system in order to maintain a 360 view of our customers.
- Attend training as required to develop relevant knowledge and skills.
- Adhere to health and safety policy.
- Undertake ad-hoc project work (campaigns, other marketing initiatives) as required.
- Work to increase customer satisfaction (NPS) and make sure detractors are followed up in a timely manner - Cross-sell customers to appropriate services.
What you can expect from us?   We offer you an interesting and challenging internship contract that will give you the opportunity to experience the diversity of a successful, internationally active industrial company and to develop your career after you have completed your training.
Our competent trainers will accompany and support you on your way to a versatile and forward-looking profession!   What we expect of you?   You have.
A fresh professional graduate in International Business or similar degree  Preferably 1 year experiences in an Service or Industrial environment B2 English minimum willing to improve.
Proficient in Microsoft Office, including Word and Excel.
SAP knowledge is a plus.
Knowledge Areas.
- Handling customer objections in a professional, proactive way - Being confident in selling through the phone - Experience in managing time and schedules - Experience in machinery is a plus, but not a must - Working in an business environment, ideally with customer care or technical support background     City Milan   Leybold employs people on four continents.
Many of them have a scientific or technical focus.
Their knowledge, creativity and experience are essential for our success.
The demands of the high-tech industry and the cultural diversity in our globally active company also contributes to an attractive and stimulating working environment at Leybold.
Technical knowledge is important to us, as are personal soft skills and the willingness to work in international project teams.
Leybold is part of the Vacuum Technique Business area of the Atlas Copco Group.
The Group's sustainable approach also determines our visions and values.
A wide range of training and further education programs are available, to enhance technical know-how and systematically expand skills.
Because only great ideas accelerate innovation.