SERVICE SPECIALIST
Descrizione dell'offerta di lavoro
Risponde a SERVICE MANAGER
Obiettivi del ruolo Service Specialist per seguire i processi di Service declinati nelle tre attività:
Spare Parts
Upgrades & Retrofits
Services & Trainings
Principali responsabilità ed attività
Achieves the Order Bookings budget for the assigned sales areas and business segments at budgeted margin level (targets for Net and Gross Profits)
Directly manages relationships with customers and business partners (cooperations), to provide full satisfaction
Manages and follows the full process, from offer to delivery (not including Procurement and/or Logistics and7or administration)
Establishes complete offer management and adjusts sales prices by monitoring internal cost breakdowns, purchase costs and overheads versus market prices from competitors as well as customer budgets
Identify opportunities to maximize profits
Contract negotiations with optimization of terms and projected cash flow
Maintain Sales tools and processes
Keep reporting and forecasting content (CRM) up to date on a weekly basis
Collection of general Marketing information (project and investment plans on Services, customer info, product and technology trends, competition info)
Develop and maintain relationships with agencies, representatives, distributors and other market players in the assigned area
Develop business plans for specific Sales activities (define the budget of allocated area or business segments) and special projects
Assists the annual marketing plan (define exhibitions and conferences, events, methods to promote Ocem / Ampegon in existing and future business segments)
Responsibility to maintain company ISO 9001 quality assurance process for Sales, including monitoring, adjustment of processes and training
Contributes to Promotes new product developments and ideas for upgrades and new activities
Titolo di studio, esperienza e altre conoscenze richieste
Technical degree (Engineering or Computer Science; Physics)
English language abilities
Optional German
Competenze hard (conoscenze tecniche specifiche)
Power Electronics knowledge 2
Competenze soft (caratteristiche personali)
Methodic
Team orientation to results
Resource management and motivation skills
Team player skills • Skills to deal with different cultures / religions / habits
Adaptability / flexibility • Ability to travel internationally and remotely
Reliability (planning, compliance with deadlines and commitments, fairness)
Dettagli dell'offerta
- Imprecisato
- Imprecisato
- 26/03/2024
- 24/06/2024
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