Addetto customer service - addetto front office

Customer service management for the world’s largest long-distance ridesharing community.

Main responsibilities:

Moderation of customer exchanges
Moderation of contents
Responding to the members (ticketing system)

Launched in 2012, LALALAB is the most downloaded and the best rated mobile printing app in Europe. 
                                                                                             
Main responsibilities:

Action engaging and affiliation sales strategies for Italy and UK
Italy and Uk Business Development and customers consolidation Sales Account
Customer Service Team Manager 
Develop and implement a Customer Service policy for the company
Managing a team of customer service staff 
Helping to develop and implement a customer service policy for the company
Finding ways to measure customer satisfaction and improve services
Helping the team to reach settled sales targets
Creating promotional material (creation and sending of newsletters, creation of promos, etc)
Investigating and solving customers' problems
Handling customer complaints
Issuing refunds or compensation to customers
Training staff to deliver a high standard of customer service

Bachelor’s Degree in “Lingue e Letterature Straniere” (Foreign languages and literatures)
English/Russian/Spanish. 
            Paperwork regarding idioms translation in television sit-com “How I met your mother”. 
            Title: “Translating Idioms: the How I met your mother case study”.