Customer service back office commerciale consulenza e-commerce

I worked in the Medical Assistance Team for travel policies underwritten by Mapfre (Insure&Go, Virgin Money, Asda etc). The International Department is the main point of contact for people who are abroad and require emergency medical care. 

Main responsibilities: 

•	Registration and creation of new cases on the internal system
•	Informing the insured of the correct procedures 
•	Handling of expressions of dissatisfaction or complaints
•	Completing administrative duties (e.g. managing internal inboxes)
•	Translation from Italian, French, Spanish and Portuguese
•	Training new staff 
•	Liaison with various internal departments

Case &Cover is a UK based wholesaler of cases and accessories for Tablets and Mobiles. 

Main responsibilities:

•	Listening to and understanding my customers’ requirements and presenting my ideas appropriately to find the perfect solution
•	Prospecting with potential customers to develop new business relationships
•	Making accurate, rapid cost calculations and providing customers with quotations
•	Developing a full and in-depth knowledge of my market and customers 
•	Identifying new products by remaining current on industry trends and market
•	Attending trade exhibitions, conferences and meetings
•	Liaising with suppliers to check the progress of existing orders
•	Processing wholesaler customer orders and invoicing 
•	Customer service and listing on Amazon and eBay

Jammy Lizard is an Online company selling cases and accessories for Tablets and Mobiles through Amazon. 

Main responsibilities: 

•	Updating and maintaining the online product inventory on Amazon and relevant product information
•	Completing online store administration procedures and ensuring compliance with policies and procedures
•	Providing outstanding customer service by resolving customers’ problems and complaints
•	Identifying and procuring new products for the marketplaces

AwesomeBooks is an Online company selling second hand books through Amazon, eBay and other marketplaces.

Main responsibilities: 

•	Liaising with customers by email and telephone in order to provide information about products and services, to take orders and to obtain details of complaints
•	Maintaining records of customer interactions and transactions, recording details of inquiries, complaints and comments and the subsequent actions taken
•	Resolving customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
•	Ensuring that appropriate changes were made to resolve customers' problems
•	Referring unresolved customer grievances to designated departments for further investigation

ACRA is an Italian NGO. I was working in the department responsible for projects implemented in Latin America. 

Main responsibilities:

•	Reviewing intermediate and final reports
•	Reviewing proposals to be submitted to the donors
•	Checking procurements and Cash Flow Plans
•	Identifying new potential funding partners
•	Booking hotels and flights, sorting visas
•	Arranging meetings
•	Undertaking administrative duties
•	Maintaining records 

Gap Year is a non-profit organization that aims to promote international volunteer opportunities and encourages an active participation in development projects.

Main responsibilities:

•	Recruiting volunteers and ensuring they were appropriately matched and trained for the position
•	Providing advice and information to volunteers and external organisations
•	Monitoring, supporting, motivating and accrediting volunteers and their work
•	Promoting volunteering through recruitment and publicity strategies and campaigns
•	Organising profile-raising events to attract new volunteers
•	Attending committees and meetings
•	Maintaining databases and undertaking any other administrative duties
•	Managing Social Media accounts (Facebook and Twitter)

I worked on a project funded by the Italian Foreign Affairs Ministry and implemented by Cesvi and UFAC (Universidade Federal do Acre) in the Amazon rainforest.

Main responsibilities:

•	Undertaking financial accounting 
•	Managing local staff
•	Writing reports of meetings, conferences, events and field visits
•	Organising meetings and conferences with foreign partners
•	Running environmental education classes
•	Organising meetings and conferences with foreign partners in Peru and Bolivia

CESVI is an Italian NGO; I was part of the department responsible for projects implemented in Latin America.

Main responsibilities:

•	Reviewing proposals to be submitted to the donors
•	Reviewing of intermediate and final reports
•	Checking procurements and Cash Flow Plans from the field
•	Identifying new potential funding partners
•	Liaising with internal offices 
•	Booking hotels and flights, sorting visas
•	Arranging meeting