Ict manager - ict governance

BDM in Content Service Platform, Customer Experience, Data Analytics, Multimedia and Digital Transformation, IOT & Mobile, RPA. Partnership Management. Account manager in Finance/Insurance sector. Define and lead expansion plans for the market and shape the plan for launching new services while ensuring strong coordination with Government Relations, Marketing and Tech teams along the way.

Responsibilities and role: 
1. Develop, implement and monitor reporting mechanisms for governance, security and risk practices to support compliance and highlight areas of exposure. 
2. Monitor and review compliance with risk management strategies and practices to ensure ICT-related activities are meeting minimum standards 
3. Drive business development, define a strategic plan and service delivery innovations.
4. Management of the complete lifecycle of large and complex IT project in order to delivery new products and processes fitting business needs, related to analysis and integration of a new system for the Islamic Finance for a private Banking in Lugano.

Responsibilities and role:
1. Member of Sales & Marketing board, Customers Management, evaluation of new contracts and new Clients, Client Plan growth, evaluation and promotion of new strategic solutions.
2. Governance of the projects and coordination with the R&D Director to schedule a business plan including all on-going projects. 
3. Definition of the business plan responding directly to the COO and CEO.
4. Change Management, about BPO and ITO services for an important Italian Banking group. 
5. Management of internal projects for the development of the Business Continuity Management and DR procedure.

Responsibilities and role:
1. Client Manager within Sales Executive Team, acting as the main point of contact for the organization’s Clients, Italian financial institutions and banking groups. 
2. Establish, develop and maintain business relationships with key Accounts to generate new business and maximize profit opportunities, while aiming to achieve the highest levels of customer satisfaction.
3. Prepare communication plans and reporting to keep Clients up to date with development activities in the company.

Responsibilities and role:
1. Mobile Payment Strategies and Opportunities Markets Manager 
Analysis of strategic solutions for the implementation of mobile payments at customers realities Finance/Banking, SIA, ICBPI and others large customers. 
2. Governance & Reporting Manager (Vodafone)
Head to coordination and supervision of activities for the “Smart Pass NFC” project, business and integration analysis to Credit Card payment systems. Activity planning and control to SIA and CartaSi (ICBPI), Reporting Manager for Business and alignment of target scope with strategic business and delivery objectives.
3. ICT Governance & Organization Manager (Barclays Italy)
Management and organization of processes and activities related to internal management for Barclays’s Credit Cards, coordinating and harmonizing the analysis of data during the planning and the auditing processes, both globally and locally.
4. Project Manager - Team Manager (Deutsche Bank – Milan)
Project Manager of mandatory Bank Projects, linked to European Directives and Banca d’Italia. The projects are across all departments of Deutsche Bank Italy. Budget managed around 2.8 Ml. Master Control Project Manager (CMMI-ITIL), activities for the coordination of the delivery of various projects in different Deutsche Bank areas.
5. Account Manager - Enterprise Delivery Manager (H3G)
Enterprise Delivery & UAT/BRT Organization Management.
Manager of Reply Team Consultants in H3G Company. (26 Test Manager, 4 Delivery Manager). Management of the activities, projects and UAT/BRT Team to organize and manage the H3G canvas/release.
6. Accountable for customer satisfaction
7. Lead application development and systems support teams.

Responsibilities and role:
1. Build and lead QA Team; definition the QA strategy and approach for all the company’s PLM SW products.
2. Computerization and automation QA Test procedures. Responsibility for ensuring all development tasks meet quality criteria through test planning, test execution, quality assurance and issue tracking.
3. Restructure and reorganize the R&D team (12 resources in Milan and 10 in NY-Job-Plan/Job review, performance issue).

Responsibilities and role:
1. Bank Business Units activities monitoring. Supervision and reporting to ING Group General Manager for new projects development activities. IT internal Audit about new requirements for ING BANK departments, and final reporting to the General Manager. Department process analysis activity (Methodology SEI-CMM). 
ING Group was composed in:
ING Investment Management Italia
ING Sviluppo Fiduciaria Sim
ING Sviluppo Investimenti Sim (790 financial advisors headed by 103 agencies)
- ING Insurance Agency (network made up of 300 insurance promoter)
2. IT Head of Dealing Room, Procurement management, new applications analysis and selection for new SW requirements to integrate applications and platform apply in ING Dealing Room.
3. Project Manager for Banking applications

Responsibilities and role:
1. Management of more than 30 resources in R&D Internet WEB applications.
2. Business unit consolidation.
2. Account and project Management, cost control and allocation resources, IT Procurement Manager, Co-operation with sales representatives in definition the company strategy. Sector. Finance, Telco, Insurance, GDO
3. Team work evaluation (Job Planning/Review), Budget Control.
4. Management and definition of a strategic plan and analyse the offer to innovative solutions for our customers.

Responsibilities and role:
1. SW program analyst, Project and Release Delivery Manager for Workstation SW in Borsa Italiana.
2. Functional analyst, Project Manager in DER system for IDEM markets, OM software to an IDEM Italian Market regulation.
3. Head of analysis for specific functional requests from  CONSOB for the supervision of the markets of software development used for IDEM market and Borsa Italiana supervision applications.

Responsibilities and role:
1. Requirements analysis and development Computer Graphics board designed to simulate a synoptic view of changes in value of equipment in electrical power ENEL.
2. Responsible for verification SW QA Team for the C code standardization certifying by the Italian University in Pisa

Politecnico di Studi Aziendali di Lugano (2004-2007)
Master’s Degree in Business Sciences  “Management and Organization”  - IT Service Management “ITIL”

electronic engineering (IT specialization – 5°years)
(1983 - 1989)

Centro di Formazione Professionale Vigorelli (1987-1988)
Software engineering of artificial Intelligence - Etnoteam S.p.A. and Digital Equpment Company (8 hours in day time)
Budgeting & Cost control 
Project & Delivery Management 
Lean Management & Kaizen
Human Resources Management 
Psychology & Communication for job 
Public Speaking
CRM, ETL & Data Warehouse 
ORACLE DB Administration
IBM Business Process Management
Best Practice and ITIL 
Mental Coaching, Sales & Marketing champions, PNL
Cyberg Security Virtual Conference 2020