It operations consultant

Main responsabilities:
- Manage delivery project for IT production systems and services for Oracle database at Snam Rete Gas SpA and Italgas SpA
- Support infrastructure operations based on operational requirements and service agreements
- Collaboration with operations technical teams and PM/PMOs for IT projects deployment
- Supervision and Training plan for junior DBA
- ITIL workflow process (Incident, Change/Task and Problem Management) on ITSM/ServiceNow platform
- Extra-time 24-7 hours on-shift availability

Technical skill:
- Oracle RDBMS (8i/9i/10g/11g/12c rel.) installation, upgrade, administration and performance analysis (ex. OSWatcher, ADDM, AWR reporting) on Unix/Linux and Windows Server
- Oracle Grid Infrastructure, RAC with ASM, RDBMS single-instance, Data Guard, RMAN with Catalog, RMAN Backup & Recovery, backup with Networker Legato
- Oracle Client installation and upgrade on Unix/Linux Application Server
- Oracle database Import/Export Datapump, DB refresh/cloning, job managing, database migration project, database patching with OPatch
- SQL query optimization, Linux shell/Windows batch scripting
- MS Excel & SQL capabilities
- Experience with Server Unix/Linux (Red Hat distr.) OS, Unix/Linux LVM, VMware, MS Windows Server
- MS SQLServer basic skills

Main responsabilities:
- Technical Delivery Management for Oracle middleware projects
- Oracle single-instance/RAC/Clustered RDBMS (9i/10g/11g/12c release) administration, troubleshooting planning and integration, with more than ten customers portfolio
- Collaboration with Oracle Engineers for high critical issues through Service Request management
- Technical specialists and front-end teams management
- Project Coordinator for the Performance evaluation of Backup infrastructure processes on Linux / Windows servers
- Quality control manager on ITIL support resolution processes (Incident, Change and Problem management)
- Extra-time on-shift availability

Main activities/projects:
- Coordinator of antivirus migration session project on Windows platforms
- Operational processes flows review

Technical skill:
- Oracle RDBMS installation, creation and performance tuning (ex. OSWatcher, ADDM, AWR reporting), on Linux/Windows servers
- Knowledge of Oracle Grid Infrastructure/RAC/ASM, Performance tuning, Data Guard, RMAN, Backup & Recovery (Networker Legato, Veeam), manage database users/roles/privileges/profiles, monitoring system agent (ex. Zabbix)
- SQL query optimization, Linux shell/Windows batch scripting
- MS Excel & SQL capabilities
- Experience with VMware, Microsoft and Unix/Linux (Ubuntu/Red Hat/CentOS/Solaris/IBM-AIX distr.) operating systems, Unix/Linux LVM

Main activities/projects:
- Executive coordination for a xDSL business user single lines migration on MPLS/IP over ATM/Ethernet
with Cisco/Juniper platforms at TIM Spa (05-10/2013)
- Team Leader for a xDSL lines migration with backup (also HSRP), BGP balanced
and unbalanced circuits, on VPN/MPLS over ATM/Frame Relay/Ethernet and remote business end-user
site reconfiguration with Cisco/Juniper platforms at TIM Spa (12/2013-11/2014)

Main skills:
Problem solving/Customer support, Project Management/Team management 

- CCNA and CCNP certified
- Technical support on data networks, with service provider customers portfolio, including BT Italy, Wind H3G, TIM Spa, through trouble ticketing management
- Study and in-depth analysis about customer infrastructure issues through technical documentation, simulations and remote device management.
- Collaboration with Cisco engineers for high critical issues through Service Request management
- Daily interfacing with the customer to maintain the network
- Troubleshooting, testing, configuration, and provisioning activities with Cisco technology
- 24 hours for 7 days on shift availability, on customer backbone/access network
- Implementation, virtualization and testing for network discovering Cisco tools

Technical skill:
- Extensive L2/L3 networking troubleshooting experience with the following technologies: Routing protocols, BGP, OSPF, RIPv1/v2, ISIS, EIGRP, FRAME-RELAY, ISDN, MPLS, IP multicast, QOS, policy routing, packet filtering, wireless, networking OS architecture and performance issues, IP subnetting
- Experience in Spanning Tree protocol and its variants (xSTP), VLAN Membership Policy Server (VMPS) VLAN Trunking Protocol (VTP), ISL, 802.1Q, 802.1p

Main skills:
Problem solving on routing and switching issues, Customer support, Cisco infrastructure administration 

Master's Degree

Bachelor's Degree