Operations/qualità/lean

Operations: Supply Chain Management – SAP – Lean Six Sigma – Program Management – Project Management 
Responsible for Operations Efficiency/Effectiveness and  Improvement – Supply Chain improvement – Operations KPI’s monitoring - Six-Sigma Master Black Belt - Quality Assurance and Material Management Responsible

Settore cliente	
Energy/Power Generations/O&G/Heat Exchangers/Life Science

Ambito Disciplinare	
Supply Chain Services Management - Continuous Process Improvement - Project Control - Project Risk Management – Supplier Enhancement – Problem Solving

Descrizione attività svolta	
Periodic Inspections at the Supplier facilities - Action Plans Monitoring - Communication to all the Customers Key Stake Holders - Reporting System (development and customization) - Tracking daily/weekly status - Systemic Issues Root Cause Analysis Report - Periodic Fulfillment Metrics Report - Capacity Audits (Capacity and Lean Audit Project development) - Support and coordination with Quality Dept - Supervision of the delivery and recovery for critical Suppliers - Consulting in Procurament Process - Quality Support - Capacity and Lean Audits - Final Customer Inspection Support

Settore cliente	
Energy/Power Generations/O&G/Heat Exchangers/Life Science

Ambito Disciplinare	
Supply Chain Services Management - Continuous Process Improvement - Project Control - Project Risk Management – Supplier Enhancement – Problem Solving

Descrizione attività svolta	
Periodic Inspections at the Supplier facilities - Action Plans Monitoring - Communication to all the Customers Key Stake Holders - Reporting System (development and customization) - Tracking daily/weekly status - Systemic Issues Root Cause Analysis Report - Periodic Fulfillment Metrics Report - Capacity Audits (Capacity and Lean Audit Project development) - Support and coordination with Quality Dept - Supervision of the delivery and recovery for critical Suppliers - Consulting in Procurament Process - Quality Support - Capacity and Lean Audits - Final Customer Inspection Support

Settore cliente	
Railway Brakes Systems

Ambito Disciplinare	
Commissioning - Continuous Process Engineering - Project Control - Project Risk 

Practices & Tools	
Technical leadership for all employees involved in the Complaint Management Process - Reports directly to the Board of Directors concerning irregularities in the Complaint Management Process. 

Descrizione attività svolta	
Responsible for the Local Complaint Management Process and its continuous improvement (internally and to the customer) according to the guidelines laid out by the Global Complaint Coordinator - Interface to the customer throughout the entire Complaint Process unless differently specified - Assure the completeness of complaint information in the Complaint Management Tool - Responsible for complete, accurate and up to date complaint indicators - Assure the prompt performance for process time for complaints - Coordinates the complaint process on site and within the corporation - Clarification of interfaces with local Risk Manager or Safety Review Board responsible for complaints with potential Risk- or Safety Review Board character - Responsible for official complaint reports (in coordination with the proper CoC) to the external / internal clients - Coordination for trainings for Complaint Management at his location Competencies: - Technical leadership for all employees involved in the Complaint Management Process - Reports directly to the board of directors concerning irregularities in the Complaint
Management Process.

Settore cliente	
Energy & Utilities - Oil & Gas

Ambito Disciplinare	Supply Chain Services Management

Practices & Tools	
Cosmos Project Coordinator - Development and implementation Project of Cosmos in CSA Department. Cosmos Training and Exam - Management of Emergency Call and Customer Issues. Customer Service Training and Senior class in Gas Turbine.

Descrizione attività svolta	
February 2005-April 2005 Cosmos Project Coordinator - Development and implementation Project of Cosmos in CSA Department. Cosmos Training and Exam.

December 2003 – February 2005 - Customer Service Center Operator - Management of Emergency Call and Customer Issues. Customer Service Training and Senior class in Gas Turbine.

Votazione 60/60

(Laurea non conseguita)