Segretario/a amministrativo/a con conoscenza inglese

Esperienza

receptionist

Geo biro, tehnomont, villa vulin, amfiteatar

mag 2016 - set 2020

(04.2019-09.2020.)
Receptionist
Geo biro d.o.o.

▪	 high level of organization and efficiency
▪	communication (check in, check out) with guests and suppliers on a daily basis
▪	Written correspondence with clients and guests in Croatian and English
▪	taking orders, keeping records of working hours, solving inventory, managing tables
▪	Daily translation of official documents from English to English
▪	 Managed the documentation for Hotel employees and took care of them



 (02.2018-09.2018.)

	Receptionist
	Tehnomont d.d. – Marina Veruda 
	
▪	 high level of organization and efficiency
▪	 exchange transactions
▪	concluding an annual contract with the client and collecting the required documentation
▪	 Written correspondence with clients and guests in English and German on a daily basis also as communication with guests, problem solving with clients
▪	charging of berths in marina, making offers for annual berths and monthly berths
▪	providing all necessary information to clients and guests
▪	 accommodation  guests in available berth
	Business or sector  Nautica and tourism


(03.2017.-02.2018.)

	Receptionist
	Hotel Amfiteatar d.o.o. 3*
	
▪	communication (check in, check out) with guests and suppliers on a daily basis
▪	Written correspondence with clients and guests in Croatian and English
▪	taking orders, keeping records of working hours, solving inventory, managing tables
▪	making offers for agencies and agency contracts
▪	 Booking reservations and work on agencies regarding availability, promotions and more (Booking.com, Hrs, Expedia, Web Hotelier ect.)
▪	Providing information to the guests 
▪	Individually solving guests' problems
	Business or sector  Tourism   




(05.2016-09.2016.)


	Receptionist
	Butique Hotel Villa Vulin 5*
	▪	Communication with partners and suppliers on a daily basis, via mail, phone and live
▪	Daily translation of official documents from English to English
▪	 Managed the documentation for Hotel employees and took care of them
▪	Smoothly and creatively solved various problems both with guests and with partners
▪	take care of the documents to be all in the number

Formazione

univ.bacc.cul.tour

University Juraj Dobrila Pula

set 2014 - Attualmente

Faculty of Economy and Tourism Dr. Mijo Mirković, Faculty for interdisciplinary and cultural studies  – Culture and Tourism , Croatia

In Croatia i finished my bachelors degree of study for culture and tourism, i arrived here in Napoli 5 months ago, as Eramus student for study at Federico ll. Now i am my last year of study for masters degree.

Trought time of study in Croatia i was working always full time jobs.

Lingue

Croatian - Mother language

English - C1

Italian - A2

German - A1

Informazioni addizionali

Job related skills and communication skills

▪ Analyzing documents (analysis of the validity of all documents, identity cards, passports, maritime paperwork - sea charts, permits, sight bills etc.)
▪ Multitastking - (simultaneously with several priorities - guests, phone calls, e-mails)
▪ Flexibility (flexible working hours, overtime if required by the job)
▪ Analytical thinking and quick problem solving (in cases where a deliberate decision such as overbooking has to be rapidly brought)
▪ self-motivation and proactivity (self-motivated because I like the reception work and I try to be as good as it is and always do it as best I can)
▪ Maintenance of documentation (contract management, non-refundable reservation, orders, working hours, contracts in process)
▪ Developed interpersonal relationships friendly (relationships with associates as well as with clients and guests with a high level of professionalism and kindness)
▪ Social Media (Social Networking)

▪	 good communicative skills acquired during work at the receptionist's place
▪	communication in foreign languages acquired during reception work with efficient problem solving
▪	Holding public speaking in front of people without the help of the faculty acquired
▪	telephone conversation in foreign languages as well as the language acquired at reception
▪	non-verbal communication as well as gaining public interest in speech at the faculty and at the reception desk