System administrator - it specialist

•	Responsible for installation, configuration and maintenance of IT equipment, applications and services of Louis Vuitton Italy (Offices and Stores).
•	Achieved high degree of user satisfaction for over 1000 users at this luxury brand business, delivering exceptional technical support.
•	Strengthened experience in administering, configuring and implementing, hardware and software systems, completing large projects on time and to expectation.
•	Demonstrated a strong ability to listen, understand and defuse difficult situations quickly, performing necessary research and implementing troubleshooting best practices to achieve the best resolution.

•	Provided Helpdesk and support in updating the information on the webpage and adaptation to company policy and guidelines.
•	Successfully designed, developed and maintained the webpages of the structures recorded on Booking.com. 
•	Managed internal help desk support team and implemented new web support portal to streamline the IT support process.  

•	Provided all levels of technical support to all users of Doreca Spa leveraging experience in  configuring and maintaining hardware and software systems.
•	Demonstrated good working knowledge of all levels of helpdesk support.
•	Supported all company professional hardware, software and large-scale networking solutions.
•	Consistently delivered an exceptional level of technical support while providing web-based and network solutions involving systems migration, configuration, administration, upgrades and troubleshooting initiatives.

•	VMware Certified Associate 6 Data Center Virtualization
•	ITIL Foundation certificate in IT Service Management
•	Prince 2 Foundation certificate in Project Management
•	LSI 101 GNU/Linux Certificate Competence All Distro and Linux Environments (RH/Debian)