ADOPTION INSIGHTS MANAGER

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JOIN OUR TEAM The Adoption Insights & Services (AIS) team nestled within the Global Adoption & Experience Center of Excellence (GA&X) is pivotal in generating insightful adoptio n metrics through service engagements.
These insights serve as a foundation for data- driven decision-making propelling customers along their cloud journey.
Within the GA&X organization the AIS team specializes in facilitating value-oriented service engagements with a focus on strategic customers.
A&X operates as a Level 2 unit within the Product Engineering board area taking charge of data-driven decisions related to adoption and experience insights.
As a cross-functional unit it spearheads the standardization and harmonization of SAPs strategies concerning adoption and experience across the entire SAP Product Portfolio.
The Center of Excellence offers top-tier tools and services working closely with both customers and internal roles to achieve the Product Engineering priorities of usage and satisfaction.
PURPOSE AND OBJECTIVES As an Adoption Insight Manager (AIM) you will work closely with our customers in the market unit Italy and throughout the region to bridge the gap between commercial and technical aspects of cloud adoption and consumption.
Your role is pivotal in helping customers maximize their SAP cloud footprint and fostering data-driven decision-making within SAP.
Your Responsibilities.
E2E Service Execution.
Lead the execution of AIS services ensuring seamless service delivery from initiation to completion to drive cloud adoption and expand.
Data Analysis & Insights.
Analyze adoption metrics to derive meaningful insights that drive decision-making.
Identify churn risks and opportunities for upselling and cross-selling.
Use customer adoption trends to support contract renewals and stimulate business growth.
Client Interaction.
Interact with clients to understand their specific requirements and provide data-driven insights to enhance their cloud adoption and consumption.
Demand Generation.
Generate demand for AIS services by demonstrating the value they bring to client organizations.
Collaborate with the sales team to identify and pursue new business opportunities.
Adoption Data-Based Decision Making.
Build a foundation for adoption data-based decision-making within SAP and our customers.
Develop and implement strategies to enhance cloud adoption and consumption Stakeholder Communication.
Maintain consistent communication with stakeholders to strengthen our position as a crucial partner in adoption.
Collaborate with colleagues and clients to understand their specific requirements and address them effectively.
Tool Development.
Contribute to the development of tools that enhance adoption transparency accelerating their development and implementation.
Consultation & Training.
Serve as a consultant for clients on SAP metering monitoring and product usage.
Stay updated with the latest technological advancements and effectively communicate this knowledge to clients.
Strategic Planning.
Assist in the development and implementation of outcome-driven adoption and consumption roadmaps focusing on both immediate and strategic objectives.
Experience & Educational Requirements Education.
Bachelors degree in a relevant field such as Computer Science Information Technology Data Science or related discipline.
An advanced degree or certificate in cloud computing data analytics or a similar field is a plus.
Skills.
Strong analytical and problem-solving skills with the ability to translate complex data into actionable insights.
Excellent communication and presentation skills to effectively communicate with both technical and non-technical stakeholders.
Proficiency in data analysis tools and methodologies.
Technical affinity with cloud technologies and a keen interest in staying updated with the latest technological advancements.
Ability to lead and execute services independently while demonstrating best practices.
Fluency in English & Italian is essential due to our regional operations.
A pronounced focus on customer satisfaction is vital.
We value team members who are dedicated to delivering exceptional service and fostering positive client relationships.
Technical skills especially familiarity with SAP Classic and/or other SAP products will significantly benefit your application.
This expertise will aid in understanding and navigating our product suite more effectively.
Experience.
Proven experience in leveraging data to drive decision-making and strategic planning in a cloud or software environment.
Strong technical affinity with a solid understanding of cloud services preferably with SAP.
Experience in metering and monitoring SAP cloud services along with any exposure to data analytics or business intelligence tools.
Knowledge of SAPs cloud license models is a plus.
We are looking for talents who are passionate about driving cloud adoption and consumption through data-driven insights.
If you have a strong technical foundation and a knack for E2E service delivery this is an opportunity to make a significant impact in our Adoption Insights & Services (AIS) business.
Join us to be part of an exciting journey in shaping the future of cloud adoption at SAP! Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.
Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management.
As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development.
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For SAP employees.
Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy.
Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability.
Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity age gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability.
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Requisition ID.
Work Area.
Sales Support Expected Travel.
0 - 10% Career Status.
Professional Employment Type.
Regular Full Time Additional Locations.
# Required Experience.
Manager