CLIENT AMBASSADOR

INTRODUCTION At Burberry, we believe creativity opens spaces.
Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities.
This is the core belief that has guided Burberry since it was founded in and is central to how we operate as a company today.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do.
As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
JOB PURPOSE The Client Ambassador builds relationships with Burberry’s new and existing clients, focussing on maintaining and growing the portfolio of top clients in one or more key stores.
Reporting to the regional area managers (when applicable), the Client Ambassador will inspire our top clients by conveying passion for the brand, fashion and luxury products.
The Client Ambassador will demonstrate the highest skills in terms of client engagement, service, selling skills and will co-operate with store managers and retail management to deliver growth for the region.
As an expert in clientelling, the Client Ambassador will act as a role model for Client Advisors to improve the overall knowledge of luxury service, styling and client engagement.
RESPONSIBILITIES SERVICE AND SALES  Exceed individual and stores sales and other commercial KPIs   Through storytelling and passion for the brand, inspire our clients by creating desire and love for Burberry with every interaction  Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling  Follow the Client journey to elevate the Client experience in the store.
Ensure a great initial impression; discover your client, be a product and styling expert and close the sale to maintain the relationship with the client.
Generate most of the sales through appointments and existing client retentions  Eexceed elite customers sales KPIs  Follow company policies, guidelines, and procedures.
Use visual techniques to maintain visual standards according to Burberry guidelines  Act as a coach for Client Advisors and Senior Client Advisors on clientelling, styling, developing Elite clients portfolio  Foster team work and a positive work climate  CLIENT ENGAGEMENT  Build meaningful relationships with new Clients  Build relationships with existing high-potential clients to elevate their annual spending to Elite tier  Maintain relationship with existing top client   Support and coach Client Advisors and Senior Client Advisors in building and maintaining an Elite customers portfolio  Support store managers to develop strategies to increase sales through appointments and existing client retention and develop sales from proactive recruitment of top-clients   Under the guidance of Client Engagement Manager, assist with execution of client engagement events, as appropriate  PERSONAL PROFILE A proven track record in delivering sales and exceeding targets  Excellent interpersonalskills  A proven track record in building relationship with high net worth clients and developing a VIC portfolio  Excellent Clientelling experience  A strong interest in fashion, art and culture   Strong product knowledge and good understanding of store retail operations  Excellent understanding of competitor products   Experience in working as part of a team  Fluent in local language; English language desirable  Other language knowledge is desirable  Demonstrates Confidence, Curiosity, Conviction, and Care   Enjoys being part of a team  Energetic, Pro-active and self-motivated  Detail-oriented and creative with a passion for selling and for building relationships  Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels  Results driven and commercial mindset    Flexible, collaborative and adaptable approach to work  MEASURES OF SUCCESS Individual sales performance and KPI’s  Stores sales performance  Sales through appointments and existing customers  Top customers portfolio KPIs  Service targets (Guest Experience, Net promoter score)  New client acquisition (conversion and retention)  FOOTER  Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
Posting Notes.
China Mainland || Not Applicable || Beijing || RETAIL OFFLINE || MAINLINE || n/a ||