CLIENT STYLE ADVISOR & STOCK CONTROLLER

Working at Stella McCartney is a truly rewarding experience.
As a luxury fashion company with a strong ethical standpoint we are leaders and innovators in our industry.
You will act as an ambassador for brand in our Rinascente Rome store.
Your focus will be to maintain consistently exceptional standards of excellence in delivering a customer service experience which meets our on-brand focus.
In doing so, creating and maintaining loyalty to both the store and the brand.
You will also be responsible for the management of stock; ensuring that deliveries, transfers and general organization of the stockroom is carried out with great attention to detail and efficiency.
Your Mission.
Sales Performance.
· Provide excellent service through continued commitment to our service values and standards.
· To know and achieve your, and the store's daily, monthly and annual sales targets.
· Demonstrate knowledge and understanding of different sales techniques, for example cross selling, to drive your sales and KPI's.
· Maintain an understanding of current products, trends and collections and ensuring that clients are informed and aware.
· Handling customer complaints, seeking assistance where necessary, ensuring issues are resolved to the satisfaction of the customer and the company.
· Achieve a score of at least 85% in any mystery shop report in which you are the primary sales associate.
· Understand all policies, procedures and compliance.
· To ensure that all relevant procedures and policies are understood.
To carry out work according to those standards.
· Presentation must be in line with company's uniform and grooming standards.
· Understand and align with PCI compliance policy and regulations, consistently.
· Adheres to Security and Health and Safety regulations.
· To replenish stock and maintain high standards of merchandise and product presentation.
· Support the store with cycle counts and during bi annual inventories · Additional ad hoc duties as when and where necessary within the defined levels of responsibility and accountability of the Sales Consultant role.
Stock Management.
· Be responsible for physical organization of the stockroom, ensuring that it is tidy and that stock is stored in a clear and efficient way.
· Be security conscious in order to highlight any stock that is missing from the stockroom · Be responsible for organization and replenishment of all packaging.
· Receive all weekly deliveries into the store and checking that the stock matches the invoice.
Inform inventory control of any discrepancies.
Also inform the SM of any new stock arrivals Your Talent.
· Excellent communication skills.
Italian and English is a requirement, other languages are helpful (Cantonese, Mandarin, Russian, Spanish, Arabic) · Sales Experience ideally within fashion / luxury retail.
· Experience in a customer service role with face-to-face customer contact.
· Excellent numeracy and IT skills · Excellent knowledge of Microsoft packages (Word and Excel) · Ability to adapt to frequent change and a high-pressure environment · Ability to initiate contact and communication effectively · Motivated by being a great teammate with a common goal · Strong Clienteling skills and experience We welcome people with disabilities and endeavour to make reasonable adjustments, if you do require such adjustments please let us know within 48 hours of your interview.
At Stella McCartney, we like to be bold.
For us this means challenging ourselves and the wider industry in which we operate.
As part of our commitments to inclusive fashion, we have an ambitious strategy to put diversity, equity and inclusion at the centre of everything we do.
Our starting point is to create a workplace where different voices are respected, heard and empowered in equal measure regardless of factors such as culture and backgrounds, and to influence and disrupt fashion and other industries by providing opportunities for global diverse talent to shine.