COLLABORATION INFRASTRUCTURE ENGINEER - CISCO

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible.
We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society.
Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Your day at NTT DATA The Technical Services Implementation Engineer (L2) is a developing subject matter expert, responsible for ensuring that client solution requirements are resolved in line with Service Level Agreements (SLA).
This role performs configurations, action installations and attend to break/fix events.
Key responsibilities.
Owns larger portions of an installation, break/fix incidents at a low to medium level of complexity.
Takes responsibility for problem resolution and troubleshooting.
Responds to escalated client requests and support client applications to a first line resolution.
Escalates complex problems to the relevant third parties.
Assists with the documentation of standard operating procedures relating to installations and fixes.
Compiles and maintains project administration.
Conducts elementary presentations within the customer's organization.
May be required to perform periodic telephonic duty on the technical service desk, providing second line telephonic support to customers.
Expected to take ownership of relevant technologies according to domain or specialization.
Performs any other related task as required.
To thrive in this role, you need to have.
Developing understanding and appreciation of technical design and business principles.
Demonstrates fundamental project management and administration ability.
Displays good customer engagement skills.
Demonstrates developing domain specialist knowledge.
Good verbal communication skills.
Client focused and displayd a proactive approach to solving problems.
Ability to work under pressure and meet deadlines.
Academic qualifications and certifications.
Bachelor's degree or equivalent in Computer Science / Information Technology Degree or equivalent together with specialized training in new technologies and legacy systems or equivalent.
Required experience.
Moderate level of experience in a technical implementation engineering or similar role.
Demonstrated experience engaging with clients and conducting presentations.
Demonstrated project administration and documentation experience.
Workplace type.
About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services.
We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success.
We invest over $3.
billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.
As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.
Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity.
We are also one of the leading providers of digital and AI infrastructure in the world.
NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity.
We are committed to providing an environment free of unfair discrimination and harassment.
We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.
Join our growing global team and accelerate your career with us.
Apply today.
Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society? Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue).
We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider.
Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future.
We employ people across 57 countries.
By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world.
Innovation is part of our DNA.
We believe it’s key to what makes us different.
So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world.
The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport.
Together we enable the connected future.
You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent.
A place where you will be at the heart of our success!