CUSTOMER IMPLEMENTATION PROJECT MANAGER DS – EMEA (M/F/D)

Job Description Summary We are looking for Project Manager for our team DS (Diagnostic Solutions)! The Customer Implementation Project Manager works in the EMEA Professional Services team within DS (Diagnostic Solutions) and its purpose is to successfully deliver customer implementations of DS complex solutions within the diagnostic market.
The Customer Implementation Project Manager leads cross-functional project teams, drives the relationship with customers and manages all project execution aspects (internal and external).
Job Description Main Tasks & Responsibilities Customer projects within DS are mostly focused on the implementation & installation of complex automated diagnostic solutions on customer site – such as (but not limited to) BD Integrated Microbiology Solutions, BD Kiestra Lab Automation or BD Molecular Diagnostics Solutions.
Projects can have varying degrees of complexity, usually including one or more aspects of hardware, software, and/or network as part of scope, and are typically multi-dimensional, having complex boundaries that require in-depth lab industry knowledge.
The Customer Implementation Project Manager is leading all aspects of the project from its launch through successful completion of the handover to Lifecycle Management team; they may also support as a subject matter expert on all implementation related questions during the Sales Phase or for tenders.
The Customer Implementation Project Manager leads the execution of all activities related to the project and manages them on a day-to-day basis, according to the established standards & processes within BD.
The Customer Implementation Project Manager is responsible for aligning and managing all cross-functional activities to deliver the solution on time and on budget per contract while meeting agreed technical, operational, business and customer requirements.
They are responsible within set boundaries for risk identification & mitigation, anticipation of potential issues and escalation to relevant stakeholders when required.
The Customer Implementation Project Manager leads the project planning & scheduling of activities, resources request process.
They are responsible and oversees all preparations & arrangements prior to installation based on technical requirements (facilities & refurbishments, IT connectivity & network).
They support the development & timely delivery of LIS-interface by coordinating subject matter experts and planning of required activities.
The Customer Implementation Project Manager is measured on their ability to lead the team in achieving schedule, functionality, stability and performance goals of the project.
The Customer Implementation Project Manager leads the cross-functional team of subject matter experts in the execution of specific activities within the project scope.
This team is typically composed of 4-6 subject matter experts from applications, informatics & IT, technical service (hardware & software).
The Customer Implementation Project Manager leads all project-related communication with internal & external stakeholders, incl.
accurate and timely reviews and reporting on progress, issues & risks.
The Customer Implementation Project Manager establishes trusting relationships with customers and key stakeholders (internal & external) who can support the successful execution of the project & remove roadblocks.
The Customer Implementation Project Manager contributes to the continuous improvement strategy of the Professional Services organization and the DS business unit by bringing his field expertise of project management, customers’ needs and expectations.
Requirements (Qualifications, Experience, Skills, Competencies) Relevant master’s degree in a technical or scientific field Preferably a project management certification on level PRINCE2 practitioner/PMI – PMP/IPMA level C or D.
Minimum of 3-5 years’ experience within project management and ideally, in a customer facing role and/or people management position Fluency in English and Italian is a must Due to the nature of this function, willingness and ability to travel on a regular basis within the EMEA region is required (up to 50%) Experience within the regulated environment of the medical device or pharmaceutical industry or first knowledge of IT systems and architecture, work processes of microbiological laboratories will be advantageous.
This job requires a strategic, hands-on leader who can conceptualize complex problems, communicate effectively across functions, and align teams with project objectives while maintaining customer focus.
The ideal candidate demonstrates technical understanding, risk management capabilities, teamwork values, and high personal effectiveness in stressful, complex organizational environments.
Why join us? A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work.
Here our associates can fulfill their life’s purpose through the work that they do every day.
You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture.
Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.
Becton, Dickinson and Company is an Equal Opportunity Employer.
We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, or any other protected status.
Be part of something bigger! BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care.
We have over employees and a presence in virtually every country around the world to address some of the most challenging global health issues.
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer.
We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
To learn more about BD visit.
https://bd.
om/careers Required Skills Optional Skills.
Primary Work Location ITA Milano - Via Enrico Cialdini Additional Locations Work Shift En BD, estamos firmemente comprometidos a invertir en nuestros asociados —su bienestar y desarrollo, y a brindar recompensas y oportunidades de reconocimiento que promuevan una cultura basada en el desempeño.
Demostramos este compromiso ofreciendo un paquete valioso y competitivo de programas de compensación y beneficios sobre los cuales puede obtener más información en nuestro sitio de carreras en Nuestro compromiso con usted.
Se han implementado rangos de salario o tarifas por hora para recompensar a los asociados de manera justa y competitiva, así como para respaldar el reconocimiento del progreso de los asociados, que van desde el nivel inicial hasta los expertos en su campo y la movilidad del talento.
Hay muchos factores, como la ubicación, que contribuyen al rango mostrado.
El salario o la tarifa por hora que se ofrece a un candidato seleccionado está determinado por su experiencia, educación y habilidades, así como por las leyes laborales y los requisitos del Convenio de Negociación Colectiva (CBA) aplicables al lugar de trabajo.
Información sobre el rango salarial € EUR Anual BD es una empresa líder de tecnología médica a nivel global que crea tecnología y dispositivos médicos y equipos de laboratorio para cubrir una amplia gama de necesidades en el sector de servicios de salud.
En BD estamos buscando candidatos apasionados, capaces de crear soluciones innovadoras y comprometidos con nuestra única misión de mejorar el acceso a servicios médicos y biotecnológicos innovadores para personas en todos los rincones del mundo, ofreciendo tecnología de vanguardia e investigación de punta en la lucha para combatir y curar enfermedades infecciosas.
Con un alcance global que cubre 50 países alrededor del mundo, nuestra red de profesionales colabora en la implementación de medidas eficaces para ofrecer una mejor calidad al paciente, como menores costos de servicios de salud, mejor atención médica y seguridad, y más amplios servicios de salud para todos.
Únase a nuestra empresa y vea cómo puede formar parte de una misión global para marcar una diferencia en la salud de los seres humanos.