DUTY MANAGER

Company Description Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, hotels, restaurants and lifestyle destinations.
Here, we believe in you and what you bring to the table.
There are many opportunities for development and advancement.
Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet.
Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description * Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behavior.
Greet the VIP guests of the hotel.
As directed by the Front office Manager, Performs special services for VIP Guest’s.
* Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests.
Assist in VIP’s arrival departure in absence of guest relation officers.
* Assists in sending guest messages or faxes.
* Gives the instructions to the Night Reception, during the high occupancy periods, regarding.
walk-in guests and release room blocked because of no- shows.
* Assists in handling room lock problems.
* Prepares and checks for VIP’s arrival and escorts guests to rooms.
* Operates the front office computer system in order to assist front office attendants.
* Checks group department fit and ensure switchboard makes appropriate wake up calls.
* Handles guest complaints and other related problems and reports on the Assistant Manager’s log book.
* Assists reception, business center, cashier, concierge and bell captain during they are busy.
* To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings.
To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).
* To implement necessary warnings and departmental trainings in order to save energy inside the facility.
To carry on implementing decisions which were taken for saving energy.
To predict effects of environment and efficiency of energy on purchased equipment.
* To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.
* Carry out all responsibilities related to the quality management and food safety management systems implemented at the facility.
* Carry out all other duties assigned by managers and hotel management not specified in the job description.
Qualifications * Education.
Bachelor’s Degree * Experience.
At least 5 years of experience in the industry following theoretical education.
* Foreign Language.
Sufficient level of English and Arabic to communicate effectively with guests and employees.
* Courses and Training.
Advanced theoretical and practical knowledge.
* Computer Literacy.
MS Office applications, Front Office operating programs (Fidelio, Opera etc.).
* Skills.
Expected to have comprehensive technical knowledge and work experience related to the methods, advanced techniques, special equipment and work processes in the related field.
Knows, applies and ensures application of all services and product ranges in the related field.
Has command of guest profiles.