EU PRODUCT SAFETY PROGRAM MANAGER, EU CUSTOMER REMEDIATION AND RISK GOVERNANCE

At Amazon were working to be the most customer-centric company on Earth.
To get there we need exceptionally talented bright and driven people.
This is an exciting opportunity to work in a highly visible space and be part of a and fast-growing company.
The Regulatory Intelligence Safety and Compliance (RISC) teams charter is to protect Amazon customers from products that are illegal illegally marketed unsafe or otherwise prohibited by Amazon policies.
We are looking for a dynamic organized self-starter to join our EU Risk Governance team as a Product Safety Manager.
The successful candidate will bring in-depth knowledge and expertise in EU product safety regulations and risk governance.
They must be detail-oriented with excellent organizational skills strong customer obsession and a track record of operating in a dynamic environment.
The ideal candidate will be comfortable with ambiguity have a strong attention to detail and be motivated by a fast-paced startup-like environment.
In this role you will be responsible for managing safety risks and driving initiatives to detect and prevent unsafe products on Amazon stores across the EU.
You will be crucial in defining policies and implementing compliance tools to ensure adherence to regulations and standards.
You will own analysis and risk assessment activities required to formulate EU product safety policies and serve as our go-to subject matter expert for difficult questions regarding the optimal policies needed to make scalable decisions related to product safety.
The ideal candidate thrives in ambiguity possesses strong strategic thinking skills and can seamlessly transition from strategy to execution.
Independence in building stakeholder relationships and initiating new projects is this role you will work closely with corporate counsel legal business teams selling partner experience and support teams operational excellence product BI and data science/engineering teams to deliver high-impact end-to-end product safety risk governance.
We are looking someone with experience in product safety policy management program management or a related role.
Key job responsibilities * Serve as the expert on EU product safety policy and act as the single point of contact to define policies related to product safety in the EU.
* Work with complex cross-functional teams to identify safety control gaps and develop mitigation plans with considerable impact across multiple organizations.
* Define and drive a roadmap to improve safety and compliance on our stores for specific product lines About the team Here at Selling Partner Services we embrace our differences.
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Bachelors degree or equivalent Knowledge of Microsoft Office products and applications at an advanced level Experience in compliance audit program or risk management Experience developing and implementing of standards policies and programs or equivalent Masters degree or equivalent Project Management Professional (PMP) or equivalent certification Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship Experience with SQL and Excel Experience in program requirements definition together with data and metrics leveraging to drive improvements Experience working with public policy or legal team influencing internal policy.
Excellent organizational skills with critical attention to detail deadlines and reporting.
Demonstrated skill and passion for problem solving process improvement to mitigate risk and deliver a positive customer experience.
Experience working independently autonomously and collaboratively Amazon is an equal opportunities employer.
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Required Experience.
Manager