GLOBAL SE DEMO TEAM - DEMO ENGINEER

Meet the Team The Cisco Global Solution Engineering (demo team) provide Customers, Partners and Cisco Employees with a way to Experience Cisco Solutions on the dCloud Platform, using demos, labs, or training events.
By demonstrating to customers how Cisco solutions can make them more productive, sales teams and partners can enlarge sales opportunities and shorten the sales cycle.
We provide a full-suite, integrated sales-enablement portfolio that provides.
• Instant demos, guided demos, podcast and on-demand videos with trusted content for customers to learn about our technology.
• Scheduled demos, labs and workshops for customers to get a deep dive with our technology.
• Expert-led engagements to validate solutions and offer proof-of-concepts in the customer environment.
Your Impact.
The Demo Engineer will design, build, and maintain demonstrations and lab content to showcase Cisco Security and/or Networking technologies to be accessed using dCloud.
The Demo Engineer will plan, develop, and implement demonstrations with responsibilities including design, installation and automation, documentation, ordering, and project communication.
Project Management Collaboration (10%) Identify and prioritize all project related tasks.
Ability to organize, strategize and communicate project goals, objectives and tasks at all levels of the organization.
Demo Engineering (60%) Work with various internal stakeholders to understand requirements, then design and develop demo topologies and use cases.
Create demo content using various proprietary tools, virtual machines, appliances, simulators, and hardware.
Verify demos are optimised by reviewing performance using VMware vCenter to ensure an optimal balance of content performance, efficiency, and stability before promoting/publishing production content.
Work with our Netops teams to install and maintain Cisco hardware.
General maintenance and administration of Cisco Security and Networking products.
Automation using Python, Powershell and REST API.
Work with engineering and business teams to draft, test and troubleshoot compelling demo / lab / story guides that contribute to the field sales teams and generate high interest and utilization.
Work with GSE Services Technical Writer to format / edit / publish content and related documents per GSE Services standards.
Work as the liaison to the operations and support teams to resolve issues identified during the development and testing process, providing technical support, and making design recommendations for fixes.
Platform Design and Documentation (15%) Properly document and plan all projects prior to entering project build phase.
Use of standard design templates and tools (Visio, ppt, MS Project).
Produce clear documentation to guide users in the use of produced demo content.
Support (10%) Provide technical support to level 1 & 2 support engineers, Program Managers and others ensuring that demonstrations are in working order.
Test and replicate issues on the support row as required.
Log into remote sites, test and apply fixes as required.
Make recommendations to on-site support staff to negate future demonstration disruptions.
Track and log escalations effectively.