HEAD OF INTERNATIONAL INDIVIDUAL GIVING

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ABOUT WFP The World Food Programme is the worlds largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace stability and prosperity for people recovering from conflict disasters and the impact of climate change.
At WFP people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse committed skilled and high performing teams selected on merit operating in a healthy and inclusive work environment living WFPs values (Integrity Collaboration Commitment Humanity and Inclusion) and working with partners to save and change the lives of those WFP serves.
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WHY JOIN WFP WFP is a Nobel Peace Prize Laureate.
WFP offers a highly inclusive diverse and multicultural working environment.
WFP invests in the personal & professional development of its employees through a range of training accreditation coaching mentorship and other programs as well as through internal mobility opportunities.
A career path in WFP provides an exciting opportunity to work across the various country regional and global offices around the world and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).
POSITION TITLE.
Head of International Individual Giving ORG UNIT.
Private Partnerships Division (PSP) Org.
Unit DUTY STATION.
Remote CONTRACT TYPE.
Regular Consultant DURATION.
11 months LINE MANAGER/SUPERVISOR.
PSP Deputy Director Paul Skoczylas ORGANIZATIONAL CONTEXT The United Nations World Food Programme (WFP) is the worlds largest humanitarian agency working to end hunger.
WFP and its partners believe that no child should go to bed hungry and that individual and collective wellbeing can only be achieved if all children women and men get the nutritious food they need to lead healthy dignified lives.
Each year WFP assists 86.
million people in 83 countries.
Every day some WFP-chartered trucks are on the road 92 planes are in the air and 20 ships are at sea.
These numbers speak to WFPs unparalleled reputation as an emergency responder one that is often the first on the scene in the most difficult environments.
WFP also works with partners to strengthen the resilience of communities most vulnerable to hunger and malnutrition through long-term development programmes aimed at boosting food security local economies education employment and gender equality.
While hunger and malnutrition are the worlds largest solvable issues the needs are still immense and growing.
821 million people in the world suffer from chronic hunger.
To increase the funds to end hunger WFP is committed to growing private sector fundraising with a focus on individuals and through (Individual Giving/IG) and the app Share The Meal (STM).
Fundraising from individuals has been successfully developed by other UN agencies as well as many international NGOs generating the majority of their private sector income.
FUNDRAISING FROM INDIVIDUALS Fundraising from individuals can deliver significant revenue and loyal donors as well as valuable unrestricted funds.
During WFPs Private Sector Partnerships & Fundraising strategy () income from individuals is estimated to grow tenfold to USD 170m p.
.
in .
To achieve this income growth WFP is investing significantly (USD 50 million in the first three years alone).
It is critical that the investment in this programme to raise funds from individuals is as effective as possible.
generating a high return on every dollar invested and attracting loyal donors who will continue to support WFPs work for many years.
The Individual Giving programme has grown from annual income of USD 3.
million in before the strategy and investments were implemented reaching USD 24 million in .
It is estimated to grow to USD 70 million with annual investments of USD million up to .
The team is now approx.
30 people and is also expected to grow.
There is huge potential to optimize the programme attracting single and regular givers as well as mid value and high value donors.
PURPOSE OF THE ASSIGNMENT The Head of International Individual Giving will lead the team to deliver the ambitious revenue targets while achieving key performance indicators and returns on the significant organizational investments in growth.
They will have full operational management and oversight of the programme including the people budget marketing technology and risk to deliver a digital first fundraising programme attracting and keeping hundreds of thousands of supporters with a best-in-class supporter experience.
They will strive to continuously optimize the programme to maximise the value for supporters and the return for WFP whilst also seeking to innovate to seize opportunities and further scale the programme.
They will work closely with the Business Intelligence Hub to ensure that data and insight are at the heart of decision-making seeking to continuously improve performance.
They will also work with increased integration with STM to maximise revenue results and returns for WFP.
They will be part of the senior management team in Global Supporter Engagement working with their peers to optimize the revenue for WFPs programmes through its portfolio of fundraising from individuals.
They will be part of the wider management team in the PSP division role modelling effective leadership and management of the programme and the team they lead.
ACCOUNTABILITIES / RESPONSIBILITIES Lead and inspire the Individual Giving team to plan for and raise the annual targets achieving USD 34 million in and progressing to achieve at least USD 70 million in sustainable income p.
.
by with a solid base of committed regular donors.
the overall IG strategy annual plans and priorities to deliver to agreed income targets with results achieving required KPIs the team to deliver progressive income growth and develop new and innovative ways of attracting and inspiring supporters to commit to helping hungry people a budget of at least USD 15 million p.
.
(including operational and investment budgets) and deploy financial and other resources to maximise returns and build future capacity a team of 30 people to achieve agreed goals and targets regular reports and performance reviews on progress to targets for senior leaders to inform regular review meetings and identify where course corrections are needed or there are opportunities to accelerate growth a culture that is target-driven uses data and insights to inform decision-making and creates a best-in-class supporter experience and supervise a coordinated work plan for all IG team members providing advice guidance and support to all staff under your supervision the track record of attracting and nurturing a talented and high-performing team managing a remote team with an effective work like balance that the team has the right capacity in-house complimented with external consultants or agencies to deliver to target with a healthy work life balance that risks are identified and mitigation strategies are in place in an externally evolving ecosystem including data compliance privacy and protection standards are met with your peers in the Communications and Media (COM) team in WFP to secure content to attract and retain supporters as well as to manage communications risks on ensuring effective relationships within PSP with key business partners in WFP and with key external partners (e.
.
social media platforms media creative and customer care agencies CRM and payment providers) to enable the team to work efficiently and to plan for future growth opportunities while demonstrating excellence in relationship management IG progress and plans are highlighted to key internal stakeholders including the Executive Board senior leadership and show an understanding of the importance of communicating the impact of the programme relationships with peers in sister UN agencies to ensure regular share and compare where useful IG on behalf of WFP both internally and externally guidance to Friends organizations Global Offices partnership managers and other staff on fundraising from individuals the global developments in digital fundraising and engagement platforms across the sector and beyond maintaining relationships with key contacts in the digital and fundraising industry.
DELIVERABLES AT THE END OF THE CONTRACT the annual income targets agreed with the Deputy Director PSP in funds raised from individuals with an agreed proportion of regular givers for sustainable income as well as unrestricted funds the strategy and lead the development of annual plans embedding targets to empower the team team has the right capacity in place to deliver to current targets and to scale up in either capacity or skills for future growth and evolution of the programme line management of direct reports currently including heads of Acquisition Supporter Experience Tech and Database management leadership and development of the IG programme and team with efficient management of resources and a demonstration of the importance of well-being of team members.
QUALIFICATIONS & EXPERIENCE REQUIRED Education Advanced university degree in Communications Business Economics Marketing Political Science International Development or other relevant field or first university degree with additional years of related work experience or training/courses.
Experience At least 15 years progressive experience with both national and international experience in the not-for-profit sector in fundraising from individuals.
Ideally including both experience at the international level in the UN and also with a performance marketing/fundraising agency working with multiple clients.
At least 4 years of experience managing international teams in a revenue generating role.
Technical skills A natural selfstarter with at least 12 years progressive experience working in the not-for-profit sector to deliver income from individuals Experience with national and international teams ideally including UN agencies with experience working with performance marketing agencies an advantage Managing international teams and leading them through strategy development and implementation with a focus on delivering to targets Experience across the full portfolio of fundraising from individuals including mass market single and regular donors as well as mid and high value supporters Track record of commitment to understanding the behaviour of supporters and how this drives revenue as well as to building supporter loyalty and growing sustainable income for organisations including from regular givers and generating unrestricted funds Demonstrated ability to use data and insights to drive performance and growth and embed this culture in teams Extensive and proven experience of working in a fast-paced international environment delivering results across multiple countries with demonstrable insights into regional and market opportunities and challenges Financial budgeting and reporting skills and experience overseeing budgets of significant size is essential Soft skills Fully committed and motivate to achieve the aims of the World Food Programme Strong people management skills experience managing high performers and passionate team members including with remote teams The ability to establish and maintain effective working relationships with people in a multi-cultural multi-ethnic environment with sensitivity and respect for diversity Ability to build relationships with internal stakeholders and business partners as well as with external partners and suppliers and act as an effective negotiator for WFP Strong presentation skills in executive and senior management environment Ability to think creatively and deliver on commitments Maintain a high level of attention to detail with exceptional planning skills Languages Excellent command of spoken and written English (fluency/level C knowledge).
Knowledge of another official UN language would be a plus.
WFP LEADERSHIP FRAMEWORK WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.
Click here to access WFP Leadership Framework REASONABLE ACCOMMODATION WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process.
If you require a reasonable accommodation please contact.
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Once your profile is completed please apply and submit your application.
Please make sure you upload your professional CV in the English language Kindly note the only documents you will need to submit at this time are your CV and Cover Letter Additional documents such as passport recommendation letters academic certificates etc.
may potentially be requested at a future time Please contact us at in case you face any challenges with submitting your application Only shortlisted candidates will be notified All employment decisions are made on the basis of organizational needs job requirements merit and individual qualifications.
WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse all forms of discrimination any kind of harassment sexual harassment and abuse of authority.
Therefore all selected candidates will undergo rigorous reference and background checks.
No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ) International Civil Service Commission (ICSC) FAO Finance Committee WFP External Auditor WFP Audit Committee Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP both during their service and within three years of ceasing that service.
Required Experience.
Director