ICT CRM SENIOR ANALYST

Ariston Group is a global leader in sustainable thermal comfort that offers a unique extensive range of solutions for climate comfort water heating and air handling as well as components and burners.
Listed on Euronext Milan since November in the group reported over 2.
-billion-euro revenues with over employees direct presence in 40 countries in 5 continents 28 production sites and 28 research and development centers.
The group demonstrates its commitment to sustainability through the development of renewable and high efficiency solutions such as heat pumps water heating heat pumps hybrids domestic ventilation air handling and solar thermal systems.
The group also stands out for its continuous investment in technological innovation digitalization and advanced connectivity solutions.
The group operates under global strategic brands Ariston Elco and Wolf and brands such as Calorex NTI HTP Atag Brink Chromagen Racold as well as Thermowatt and Ecoflam in the components and burners business.
Ariston Group has embarked on a Digital Transformation Program that will bring a radical innovation across the entire value chain.
This program will bring significant changes in the business processes through the adoption of digital technologies and will require new skills and expertise with a good mix of business understating and technical know-how.
ICT CRM Senior Analyst Ariston Group is looking for an experienced professional who wants to support the digitalization of Service processes leveraging on existing and new technologies.
RESPONSIBILITIES.
Support the full life-cycle development of the Digital applications in his/her responsibility area from project execution to application maintenance including the functional analysis developments/interfaces specifications UAT support to go-live and post go-live activities; Cooperate with business functions to properly address the business demand propose appropriate technical solutions and translate them in functional/technical requirements; Design configure and maintain the CRM (Microsoft D365) and integrations within other solutions (Sap ECC C4C Oracle OFS AWS Sap PO/IS etc); Perform system testing debugging and troubleshooting to ensure the quality and reliability of customizations; Act as subject matter expert for the applications under his/her responsibility working in strict cooperation with internal stakeholders (ICT and Business); Supplier coordination and collaboration.
QUALIFICATION.
University degree in Computer Science Management engineering (or similar field); 4-5 years of professional experience as CRM Microsoft D365 solution analyst in multinational companies (consultancy or end clients); Good knowledge of business service processes and their digitalization through IT technologies; Experience on CRM Microsoft D365 (Master Data Call Center integration Field Service Mobile) other solutions are a plus (SAP ERP and CRM SAP C4C Oracle Field Service); Excellent interpersonal and teamwork abilities; Strong analytical mindset with a creative vision; Problem solving ability to manage time and consistently meet deadlines; Fluent English; Availability to travel (25%).
Location.
Fabriano/Milano We are committed to the principle of equal employment opportunity for all people by offering a work environment accessible welcoming and inclusive in compliance with legal obligations.
Required Experience.
Senior IC