SERVICE MANAGER ADM

HeaderChoosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible.
Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive worldWhitin Application Development and Maintenance (ADM) Practice we are looking for an experienced Service Manager to join our team.
The ideal candidate has experience in multinational environments and delivery models involving offshore teams.
It is essential that they have managed not only time management but also service costing, its evolutions, and improvements.
A background in one of the following technologies (Salesforce, SAP, Custom development) is preferred, as well as certifications such as PMI, Prince, ITIL.
ong DescriptionIn this role you will play a key role in.
Lead and manage service delivery, ensuring alignment with client expectations and contractual obligations.
rganize and oversee project work, ensuring tasks are completed on time and within budget.
nteract with clients to understand their needs, provide updates, and address any issues.
dentify opportunities to sell additional services beyond the initial scope.
nsure adherence to project scope, KPIs, and deliverables.
easure and report on project performance, providing detailed and accurate reportingJob ResponsibilitiesYOUR PROFILEAt least 5 years of experience in the role within structured companies; Proven ability to lead and manage teams, ensuring high performance and motivation.
xperience in sales and business development, with a track record of upselling and expanding client engagements.
trong analytical skills to measure and report on KPIs and project performance.
bility to handle multiple projects simultaneously and prioritize tasks effectively.
nowledge of the English language at a professional level.
ooterWHAT YOU'LL LOVE ABOUT WORKING HEREWe recognize the significance of flexible work arrangements to provide support.
Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balanceAt the heart of our mission is your career growth.
Our array of career growth programs and diverse professions are crafted to support you in exploring a world opportunities.
e are committed to promoting the development of our resources' potential, involving them in the company life to motivate them to improve their performance, The possibility of taking ad ho c training courses and obtaining certifications on the latest technologies;We are committed to improving our collective performance through our inclusive work environment where diverse talents find appropriate value.
Diversity is an essential aspect of our corporate culture, expanding our horizons through the dynamics related to experience, culture, ethnicity, rules of corporate behavior, personality and communication.
Location.
Rome, MilanABOUT CAPGEMINI GROUPCapgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society.
It is a responsible and diverse group of team members in more than 50 countries.
With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs.
It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud, and data, combined with its deep industry expertise and partner ecosystem.
The Group reported global revenues of €22.
billion.
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