SHOREX MANAGER

Department.
Shorex Employment Type.
Fixed Term Contract Reporting To.
Hotel General Manager Description Achieve or exceed Shore Excursion revenue and cost of sales objectives per established targets.
00a0 Achieve or exceed guest quality standards and ratings for Shore Excursions consistent with department and company goals and recommend methods to improve the quality of the program as needed.
00a0 Responsible for the development, training and performance of up to five Assistant Shore Excursion Manager(s), Global Guest Assistant(s) and all others who support Shore Excursion operations onboard the ships.
Provides on- the-job training to strengthen current performance and prepare for future advancement.
00a0 Direct the implementation and execution of Standards, as well as Policies and Procedures within the Shore Excursion Department.
00a0 Monitor and report prepaid bookings accurately.
Maintain the inventory of available tours on a cruise-by-cruise basis and update the point of sales system accordingly.
00a0 Responsible for accurate Shore Excursion financial reporting and for generating and approving tour operator settlements.
00a0 Manage operation of the Shore Excursion Office, including guest sales and service, team memberus duty schedules, production of booking forms, promotions and advertising material, office hours and maintenance of office equipment.
00a0 Update and present live Shore Excursion PowerPoint sales presentation(s) during voyage to maximize revenue and service.
Educate all departments about the shore excursions programs.
00a0 Support ships performance management system and attend all mandatory shipboard meetings.
00a0 Provide timely ongoing feedback to shipboard and shore side management on revenue, customer service, training and Assistant Shorex Managers and Port Lecturers performance.
Generates revenue reports and Manager's information reports including notable events that happen during the cruise.
Champions the use of the Navigator App experience tools to drive greater onboard revenue and guest satisfaction performance.
00a0 Keep up to date on sales techniques including the use of Mobile Devices and applications.
00a0 Inspects new excursions in ports, and monitors tours on a rotating basis in order to constantly review quality control.
00a0 Participate in social functions as outlined in the Shore Excursions Procedures Manual.
00a0 Performs and manages other duties as assigned and/or described in the Standards.
Hiring Criteria Minimum of three years shipboard experience required or tour sales in a comparable setting.
00a0 Two + years in management experience.
00a0 Sales oriented and results driven.
Ability to exceed and track sales targets.
00a0 Has relentlessly high standards; is never satisfied with status quo.
00a0 Has passion and convictions and the innate ability to inspire passion in others.
00a0 Ability to speak English clearly, distinctly and cordially with guests and crew.
00a0 Ability to read and write English in order to understand and interpret written proceduresu00a0 Ability to speak additional languages such as Dutch, Spanish, German, French or Italian is preferred.
00a0 Service minded - enjoys guest interaction and has a genuine interest in the guestsu experience.
00a0 Knowledge of ports and tours is required.
00a0 Advanced knowledge of Microsoft Word, Microsoft Excel, Outlook, PowerPointu00a0 Advanced knowledge of Mobile Devices, Point of Sales system Fidelio and MXP database.
00a0 Excellent public speaking skillsu00a0 Possess a good understanding of numbering flow "Debits/Credits