Customer service manager

❖ Orders Management
❖ People Management
❖ Assist CSRs with their needs, resolves concerns and difficulties in use of
tools and processes
❖ Constantly Training the Team
❖ Communicating with internal teams to discuss targets.
❖ Management of processes, support systems and reporting
❖ Analyse statistics and compile accurate reports (KPI)
❖ SAP ERP
❖ Try new methods of improving Customer support

Coordination of daily activities of Order Receipt & Handling
Interface between Customer Service Group and Logistic Partner
(warehousing/transport)
Stock data management of the main italian warehouses
DAS Re/Over-labeling Coordinator for Italy
Internal Auditor for the Italian Warehouses
Logistic Partner contract Management
Invoicing management
Purchase orders Creation
Metrics OTD (On time delivery) & OTS (On time Shipment)
Review and Update of Customer Service Procedures
Coordination, in collaboration with Admin and Commercial, of the orders
management in cases of Credit block and related customer communications
Reporting of Customer Service activities to support business
Check Allocations plan for sales force and Marketing
Ensure an efficient communication flow between sales, marketing and
customer service
Member of Agrofarma Logistic and Production commitee
Member of Agrofarma illegal agrochemicals products commitee