Executive assistant - export manager assistant - event organization

•	Project Management: support to the General Director in the development and management of accommodation projects for mid and long-term international events, by taking care of international relations with customers, suppliers and partner agencies as well as of communication and coordination activities with other departments. 
•	Designing and planning of ad-hoc projects aimed at promoting the international mobility of university students and at increasing the attractiveness of Milan as a hosting city for educational events.  
•	Supporting the General Director in the application process to domestic and international calls for bids and invitations to tender.  
•	Back office activities related to students’ selection and admission procedures;
•	Customer care: support to international students regarding visa application, university and immigration bureaucracy, general enquiries. 
•	Facility management: supervising and dealing with housing-related issues such as malfunctioning, damages and maintenance, cleaning schedules, canteen service, reception, mail management and meeting rooms booking. 
•	Allotment, booking and sales (small accounting, payments, invoices). 

•	Supervising and coordinating all guest relation and assistance activities.
•	Ensuring that front desk operations run smoothly and in a professional manner at all times.
•	Coordinating front desk staff in order to ensure that all policies, procedures, regulations and standards are followed.
•	Facility management: supervising of common areas, dealing with maintenance work requests, supervising stock supplies, liaising with couriers and suppliers. 
•	Booking, check-ins and check-outs. 
•	Intercultural mediation.
•	Small accounting: accommodation and services payments, invoices, reporting of revenues to management. 
•	Performing all front desk-related responsibilities and duties when assigned or required.
•	Assuming leadership in the absence of front desk manager.
•	Project Management : in charge of all activities related to the Expo College project, an accommodation network counting 150 beds in four different facilities. Said activities included, but were not limited to,  promotion, sale, booking, allotment and revenues, supervision and coordination of front desk staff and services in order to ensure the best customer experience.

•	Management of a portfolio of Italian and foreign customers.
•	Assistance to General Director in the designing and implementation of internationalization projects by liasing  with Italian and foreign partners for the promotion of franchising as a business model.
•	Assistance to the General Director in organizing the company’s participation in national and international exhibitions and events, by mainly taking care of logistics, including travel management, as well as of relations with customers and partner agencies for the duration of the events.  
•	Event management: assistance in the organization of marketing events.
•	Communication: assistance to the Editorial and Web Department in managing the company’s website and social network profiles, translation of contents, news, presentations and press releases.
•	Support to the General Director in the designing, planning and launch of the healthcare “Alexander Dr Fleming” franchising network, taking care of all activities related to domestic and international communication and marketing. 

Corso intensivo di Lingua Cinese a Pechino.

Laurea triennale in Mediazione Linguistica e Culturale