Ingegnere / tecnico / amministrazione

Work as head of field service engineers and after sales departments in Turkey for company such Unitec and Raytec. 
Assist during on-site installation, validation and commissioning of machines. 
Perform hands-on on-site troubleshooting, service and repairs.
Provide high level technical support to external customers at their location.
Provide on-site training to the customers.
Interface with cross functional work teams such as field applications, customer support/services, product management, manufacturing and marketing/sales.
All the above described services are performed mainly in Turkey but also abroad thanks to the language and personal connection skills
Create and maintain service information in the company enterprise database.
Handle field service calls and issues arising from the field service visits.
Communicate with the customer to ensure satisfaction and implement any necessary corrective actions.
Manage and organize: service requests, service interventions, spare parts requests and delivery, spare stock 

Sell devices mainly in the petrochemical and chemical, industry, production processes, quality and process control, inventory control for the level of the tank farms and temperature measurement systems, corrosion and solar box, transportation system, vacuum systems, field safety for the explosive-toxic gas monitoring and alarm systems, sales, installation, training and commissioning services