Product manager/ booking manager/ marketing manager

Planning and and developing product “private tour” and “group tour” in their cycle
SEO and SEM management for the products
Content Management
Customer Care pre and post booking by email, social networks and phone
B2B Relationship management with the different otas Rate personalized request for groups

Handle customer request by phone and email
Resolve customer problems and give them the correct information or time frame
In case, escalate the problem to the relevant department.
Review various customer transactions to identify suspicious activity/fraud.
Analyzing trends.
Meet and exceed daily/weekly targets.

Check In and Check out
Answer to guest's requests and solve their issues
Room Management
Cash Management;
Social media Manager (Facebook; Instagram)
Provide personalized quotes for the potential customers

Check In and Check out
Answer to guest's requests and solve their issues
Room Management
Cash Management;
Social media Manager (Facebook; Instagram)
Provide personalized quotes for the potential customers