Project manager, change manager, systems administrator, help desk

I manage Retail customers for Luxury Goods and Logistics. We provide managed services for telecommunication, Cisco router, MPLS, Voip.
Leading a distributed group of engineers and field technicians, I follow the entire process of delivery: from provisioning to router delivery and installation.
• Networking and Managed Services on Cisco networks.
• Delivery management of the service.
• Coordinating with distributed

I managed P&L of huge Netwkorking and Voip project on Interporto Campano, Naples. I was responsible for P&L, customer satisfaction, managing communication with customers, reporting and performance in terms of KPIs
• Service management. Customer relationship during the delivery process.
• Customer satisfaction, SLA and OLA.
• PreSales e Business Development.

I was fully responsible for the entire Naples office for T-Systems Italia and T-Systems Academy.
I managed 5 fully equipped classrooms, and 3 remote classrooms.
• Troubleshooting and desktop management (based on Windows client/server). Video conference, software distribution.
• Training environment based on Windows Client Server, Oracle and SAP training, DB Oracle, SQL, IIS, Apache. Sap Training Ides. Norton Ghost e VmWare.
• WebDesigner for the Intranet and the official website of the Company. Html, Flash, Php, CMS. E-Learning using customised platform: ATutor, Mambo, Joomla, WordPress.