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Project Manager / Service Manager

Cla*** ***** (XX Anni)
Project Manager / Service Manager a Worldline Merchant Services
ITIS F.Giordani
Sabaudia,
Lazio
|
Esperienza
Project Manager / Service Manager
Worldline Merchant Services
ott 2019 - Attualmente 
Project Manager IT / Service Manager

Service Manager
- IT Asset Management (Laptop, Mobile Devices, Mailbox, VPN, etc.)
- Incident Management
- System Monitoring
- Service Request Management
- KPI & SLA Management
QA Manager
- SW Testing Management (Process Definition & Governance)
- Requirements Engineering Management
Project Manager
Essematica S.p.A.
giu 2005 - apr 2019 
Project Manager IT
June 2005 - April 2019 (13 years 11 months)

Project Manager on Application Maintanance of TIM Credit System
- Business opportunities identification
- Engineering support to define technical solution
- Planning development & testing activities
- Economic & financial analysis
- KPI Management
Service Desk Manager on TIM Credit System
- HD Management
- Trouble Ticket Management
- KPI Management
- Engineering support to bug resolution

Test Manager on TIM Billing System (Kenan-FX)
- Team Management
- Test Design & Execution
- SW Testing Monitoring & Reporting

Senior Analyst on TIM Billing system upgrade (Arbor - Kenan-FX)
- Development Data Migration tools
- Data Migration analysis
- Development Data Remediation tools
Senior Programmer - Test Manager
Freelance
feb 2004 - mag 2005 
Analyst/Programmer Banking
- Technical Design
- Development Cobol/Mainframe

Test Manager Telecommunication
- Team Management
- Test Design
- Test Automation
- Test Automation tutor
Test Manager
SchlumbergerSema
apr 2001 - gen 2004 
Test Manager Energy, Telecommunications
- Team Management
- SW Testing Governance
Analyst/Programmer
EDS Italia Software S.p.A.
gen 1992 - gen 2004 
Analyst/Programmer Insurance, Telecommunications
- Design & Development Cobol-DB2/Mainframe
- Design & Development UML-Java-Oracle
Formazione
Diploma Perito Elettronico
ITIS F.Giordani
set 1986 - lug 1991 

          
        

        
        
        
        

          
Lingue

          
          

            Italiano  - Madrelingua
          

          
          

            Inglese - Buono
          

          
        

        
        
        
        

          
Informazioni addizionali

          
          

            CONOSCENZE TECNICHE
Metodologie	
Prince2 - ITIL4 – SCRUM – DevOps - UML - Test Automation

Sistemi Operativi	
Unix - MVS - Windows - HVS6 - MS/DOS

Linguaggi	
JAVA – PL/SQL – Shell Script - VBA – HTML – PHP - COBOL

DBMS	
Oracle - MySql - SQL Server - DB2 - Postgres

Tools	
Redmine - Grafana - Rundeck - CMDBuild - MS Exchange - Azure - Klaros Test Management - Rational Rose - Visual Age for Java - WebSphere - TestDirector - WinRunner - MS Office – MS Project - PVCS – DataStage – QuickTest Professional – TOAD – PL/SQL Developer – WebLogic – AR Remedy

Other	
Arbor 9.1 / Kenan FX – SIEBEL - TIBCO (Adapter) – SAP RMCA


          

          
          

            Scrum Master Certified

          

          
          

            DevOps-Project Manager Certified

          

          
          

            PRINCE2 Foundation Certified
PRINCE2 Foundation Certified

          

          
          

            ITIL4 Foundation Certified
ITIL4 Foundation Certified

          

          
        

                  
        
      

      
      
    

    

      
      

    

  

  
  

    

      

        
          
      

      

        
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