Resp. commerciale tour operator incoming

CURRICULUM VITAE

 
	 
PERSONAL INFORMATIONS

Name		ZENZOLO GIULIANA
Address		Via Piemonte, 54 - 57124 Livorno
Domicile Roma EUR 
Telephone		Mob.+39 335 7541435 
Fax		
E-mail		Giuliana.z@tin.it
Country		Italy

Date of birth		19.march.1971
JOB EXPERIENCES

January 2018 – today		CCS Italy Srl 
• Company Address		Via R.Gigante, 18 -Roma
• Area		B.U. Marketing
		Marketing Communications, Engagement Manager e PMO Office
		Business Relations with foreign partners and clients, Project documentation coordinator - PMO

November 2015 – today		Q&A Travel Service SRL – 100tour
• Company Address		Via dei Colombi, 15 -Roma
• Area		B.U. Tourism and travel
		Product, Contract e Marketing Manager
• 

Personal recent achievements: 
		Hotel Selection for B.U. Foxbed –European hotels – Italian and Romanian market
Development, creation, application optimization and marketing tools for tourism.
Creation of 100tour App Roma, 100tour app, 100tour magazine online.

March 2012 -September 2015		Cityfan
• Company Address		Cityfan – Repubblica.it – Via degli Acquaioli, 16 - Livorno
• Area		Magazine online
		Sales manager, 
		Sales, Customer care, web editing, blog

May 2011 – February 2012		Personal Travel advisor for Brazilian market Freelance
• Company Address		Brazil 6 month - Italy until february 2012.
• Area		Tourism
		Freelance
		Personal Travel Advisor.

February 2003 –April 2011		Space Tour gruppo New Taurus Viaggi,
• Company Address		Via March 12c – Livorno
Via Plinio,11 - Milano
• Area		Tour Operator Outgoing
		Product Contract & Marketing Manager
		Until september 2005 Administrative and commercial Manager 
From September 2005 
Planning for all the Tour Operator destinations. (Brazil, Cuba, Mexico, Dominican Republic, Thailand, East Europe, Spain).
Relations and contracting with foreign suppliers and foreign correspondents.
Selection and site inspection of the hotel in planning, brochure and catalogue editing.
Marketing and external relations.
Organization of exhibitions and events in general.
Italian and foreign fairs, familiarization tryp.
I deal with Booking management, large customers and commercial management, complain management, organization of groups and incentives.
Direct contacts with the press (trade and non-trade), the press office and other media.
		
April 2002 - October 2003		Proteus Communications
• Company Address		Proteus Communications - Pisa
• Area		Training
		Teacher
		Teacher – Medical-patient communication projects for pharmaceutical companies Glaxo, Bayer

April 2002 - February 2003		P.M.I. Constructions S.r.l
• Company Address		Via delle Cateratte, 12- Livorno
• Area		Industry
		HR Manager
		HR management

December 2001-April 2002		Master Italia
• Company Address		Master - Via delle Cateratte, 114- Livorno
• Area		Computer technology
		Consultant
		Creation of the Business Unit Master Italia Learning
		
September 2000-September 2001		Municipalities concerned
		Siena - S.Gimignano - Montalcino - Montepulciano - Viterbo
		Consultant
		Urban marketing for historical centers.
Siena - S.Gimignano - Montalcino - Montepulciano - Sovicille - Viterbo
		
September1998 - February 2002		M.a.s.ter. S.c.r.l. (Marketing, Assistenza Servizi per l’industria e il terziario)
• Company Address		M.a.s.ter. S.c.r.l. Corso Mazzini- Livorno
• Area		Services
		Owner, consultant, trainer - Marketing and external relations
		Lecturer in various professional training courses for Marketing, Merchandising, Sales Techniques, Telemarketing, Communication, for large companies and organizations. 
(Regione Veneto, Ce.S.Co.T Toscana, Regione Lazio, Regione Toscana, Confesercenti FI, Bic Lazio, CCIAA VT, Cefas VT, F.Or.e.L, Regione Calabria, Promos 2000, CAT Confcommercio LI-FI-MO-MS-LU-PT-SI-AR-VT)
Consultancy for training, coordination and planning of FP - FSE courses.
Consultancy activities and technical assistance to PMI for large national and international companies. Selection of personnel for client companies.
May 1997- November199)		SAI Assicurazioni
• Company Address		Agenzia SAI - Via Indipendenza- Livorno
• Area		Insurance
		Consultant
		Global Consultant and staff training
		
May 1993 - April 1997		Unipol Assicurazioni
• Company Address		Prospettiva snc -Via Ricasoli- Livorno
• Area		Insurance
		Consultant
		Global Consultant and staff training
EDUCATION AND TRAINING
February 2019		Framework ITIL
		Private institute
		Framework ITIL fundamentals
		
February 2019		Scrum Fundamentals Certified
		SCRUMstudy
		Scrum fundamentals
		
November 2018		MS Project 2016 
		Private institute
		MS Project 2016
		
September 2018		Project Management - Starting 
		Private institute
		Project Management
		
July- October 2017		Web Google Marketing
		Private institute
		Web Marketing
		
March - July 2016		SEO Specialist
		Private institute
		SEO specialist
		
March - July 2016		Social Media Marketing
		Private institute
		Social media marketing
		
April -July 2016		Wordpress
		Private institute
		Wordpress - updating
		
November 2003 – November 2006•		Università “La Sapienza” Roma_ Facoltà di Psicologia II
• 		Marketing Psychology
• 		Discipline Ricerca Psicologico - Sociale” (20 exams)]
		Broken path
		
July - November 2003		Training Course  Sfera Training for entrepreneurs
		Regione Toscana
Degree		Marketing, business management
		
October1998 - March 1999		Training Course  Training for Trainers
Regione Toscana  -CCIAA Pistoia
		Psychology - Classroom management and public speaking techniques
Degree		Qualification for teaching adults in FP courses
		
February 1995- october 1995		Training Course    Merchandising
• 		Regione Toscana
• 		Merchandising
Degree		Merchandising Expert
		
May-October 1993		Training Course  “Marketing Turistico” RT
		Regione Toscana
		Business tourism management, tourism marketing
Degree		Tourism Marketing Expert
		
September 1991 - July 1992		Training Course “Assistente Tecnico al Commercio” and specialization “Tecnico Consulenza Commerciale” RT
		Regione Toscana, in partnership with IFOA
		Marketing, merchandising, commercial consulting techniques
Degree		Technical Assistant for Trade - Technical sales consultancy
		
September 1985 – June 1991		Diploma of Accountant Commercial expert of the Informatic, Legal, Economic, Business
		I.T.C. A. Vespucci Livorno
Degree		Diploma of Accountant Commercial expert of the Informatic, Legal, Economic, Business
		

PERSONAL SKILLS AND COMPETENCES

MOTHER TONGUE		Italian 
OTHERS
		English 
• Reading		Fluent
• Writing		Fluent
• Speaking		Fluent
		Brazilian Portugues
• Reading		Fluent
• Writing		Good
• Speaking		Fluent
		French
• Reading		Good
• Writing		Good
• Speaking		Basic
		Spanish
• Reading		Basic
• Writing		Basic
• Speaking		Basic

RELATIONAL CAPACITIES AND COMPETENCES 		Public relationship, relaxation facilities, assertive listening, empathy.
Attitude to problem solving, attitude to teamwork.
Facility of relationship with foreign cultures, work experience in international and multicultural environment.

ORGANIZATIONAL SKILLS.		Event Management and Organization.
Long haul, Brazil, Caribbean Tourism expert. 
Tailor made Travel advisor for foreingn market, brazilian area

TECHNICAL SKILLS AND COMPETENCES



COMPETENCE SECTORS		Microsoft Windows Operating Platform (Version 3.X, 95, 98, 2000, XP, 7.10) 
Applicatios: MS Works, MS Word, MS Excel, MS Powerpoint, MS Access, MS Front Page.
 MS Project 2016
Networks: Internet Navigation System and main email Software. AS400 Platform and Tourism Software. CRS Amadeus. Macromedia DreamWeaver, Firework 8, DW. SEM / SEO notions. Cms Wordpress.

Tourist Planning, Marketing, Merchandising, Web Marketing, Web Editing, SEO Notions.
PMO junior competences (MS Project 2016, Scrum notions, ITIL fundamentals)

ARTISTIC SKILLS.		Painting, Ceramics, Manufacture and decoration, Theatrical activity

OTHER SKILLS AND COMPETENCES.		Commercial, Marketing and sales Techniques expert, tourism, Tourist Marketing, blogger. 
In possession of qualification of technical Director of Travel Agency, exam May 2011 Session Transfer availability.

DRIVING LICENCE		Driving licence B

REFERENCES		On request

Trips: Italy, France, England, Spain, Germany, Austria, Switzerland, Slovenia, Croatia, Romania, Greece, Tunisia, Turkey, Brazil, Cuba, Mexico, South Africa, Mauritius, Thailand.
		
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