Sales, marketing, branding, tour leader, customer care

The role of GL is to accompany students during their stay abroad (study holidays). 
  The GL makes sure that the students will arrive safe and sound from the departure airport to the college
. Once in the collage and throughout the entire stay, the GL is the educational 
  leader for the group of students s/he has been assigned to and involves them in recreational, 
  cultural, sports, workshop and excursions activities. At the end of the stay, the GL returns 
  with the students to the airport of arrival.

Teaching English for the final exam (grammar, reading comprehension, oral and written production, literature)

project creator and promoter of the event LOCALICE #cantineinpiazza local wine and food tasting
  organizer of the Grape Harvesting Festival (Festa dell'Uva e dell'Agricoltura Bergamasca)
  tour guide (mainly foreign visitors) in the Suardi Oratory, painted at frescoes by the Venetian 
  painter Lorenzo Lotto (Renaissance period)
  promotion of the territory and implementation of tourism systems in the Cavallina Valley

front and back office (rental duties such as rental contracts, deposits, reservations, check of the fleet, check of credit cards etc.)
customer orientation and support during and after rental
customer service feedbacks
problem solving
sales of counter products
fleet reports
preferred customer service
delivery services to local major companies (ABB, Tenaris Dalmine, San Pellegrino Nestlè, Fastlog)

Use of the software PHAWorks to transcript the Hazard and Operability procedures during an engineering meeting in Darlington, UK.

Front and back office, problem-solving, multi-tasking, customer care

during international exhibitions:
-	Milano Unica (11-12-13/02/14) in Milan;
-	Première Vision and ModaMont (18-19-20/02/14) in Paris
Translation during business transactions 

 To take care of three Australian girls and to help my bosses managing their business
   

  Lisa and John Barrett (Pet Shop One / Gateway and Gardens), Cessnock, NSW, Australia
   

 Working Holiday Visa (Gap year)

 Front and back office and organisation of public and cultural events

Self-Management
Research Competencies
Economics
Sales
Pricing Strategies
Performance Management 

- Arts
- Business and marketing
- Cultural studies
- Economics and law 1
- English for tourism
- It for tourism managers
- Local communities and eco - museums
- Territorial studies
- Lingua Tedesca LM I A
- Sociology of environment and territory
- Storia dell'arte contemporanea
- Tourism economics
- Workshop (Le strade del vino: il caso della viticoltura nella Bergamasca).

INTERNATIONAL TOURISM

    - Geografia antropica
    - Informatica di base 1
    - Letteratura italiana
    - Lingua inglese I
    - Lingua italiana
    - Lingua tedesca I
    - Linguistica di base
    - Lingua Inglese
    - Lingua Italiana
    - Storia contemporanea
    - Arte nel XX secolo
    - Filologia germanica 1
    - Letteratura Angloamericana II
    - Letteratura Tedesca II
    - Lingua Inglese II
    - Lingua Tedesca II
    - Storia del cinema
    - Economia e impresa
    - Filmologia
    - Letteratura Inglese III
    - Letteratura Tedesca III
    - Lingua inglese III
    - Lingua tedesca III
    - Sociologia