Scrum master

Recruited as an Associate Scrum Master to facilitate and educate Agile, Scrum, and SAFe principles to two remote teams. My primary responsibilities include:
▪ Operations Management: Served as a servant leader to four cross-functional Scrum teams of up to 6 engineers across 3 product workstreams.
▪ Performance Improvement: Enforced progress improvement using Kanban via Rally, cutting development time 10%.
▪ Communication Optimization: Fostered coordination and collaboration between teams and senior leaders to increase overall velocity and capacity by 10%.

Recruited as turnaround consultant to benchmark procedures, analyze financial models, lead global team, and increase business partnership and sponsors for this start-up company dedicated to philanthropy and volunteerism that supports non-governmental organizations (NGO’s). Launch revenue streams, secure financial partners, and enhance digital media presence.
▪ Operations Management: Recognized by CEO for restructuring talent acquisition and contract strategy across North America (NA), Latin America (LATAM), Europe, Middle East & Africa (EMEA), and Asia Pacific (APAC).
- Selected 11 volunteer philanthropy candidates from 10,000 applicants by instituting quantifiable selection process that identified qualified individuals. Trained selected team on fundraising best practices to increase revenue.
▪ Financial Management: Slashed overhead expenses 75% after producing financial forecast/budget and eliminating expendable salaries and costs.
▪ Business Development: Negotiated and landed company’s first financial partner and overhauled existing strategic partnership agreements by revamping marketing promotions and advertising approaches.
▪ Digital Marketing/Advertising: Conceptualized, designed, and launched Shopify website offering merchandise with 30-50% profit margins. Boosted social media traffic, streamlined logistics/shipping, and established customer care system.
▪ Risk Management: Reduced company risk exposure by complying with EU general data protection regulation (GDPR) and implementing technology security solutions to secure online platforms.
▪ Revenue Generation: Gained 500+ subscribers within first month of instituting monthly subscription revenue stream that provides global travel experiences and benefits for members.
Performance Improvement: Increased customer response time ~75% after establishing efficient client-service
model that tracked and organized requests.

Direct business development efforts, manufacturing processes, and vendor sales relations/negotiations. Supported this family-owned and operated bakery for 10+ years in various roles. Provide extensive client relationship management to enhance sales revenue and expand business opportunities. Gather specific customer insights from personal location meetings and product deliveries/placements to further business relations. Reduce manufacturing overhead and labor/transportation costs after shifting business model to target product sales at large store chains. Manage one employee.
▪ Process Improvement: Overhauled existing processes, streamlined operations, and boosted weekly vendor/ wholesale sales revenue 15% by adding top regional supermarket chain (Market Basket) and expanding sales with existing clients.
▪ Sales Strategy: Enhanced client base and secured 30-40% monthly sales revenue increase by negotiating contract with top wholesale distributor Restaurant Depot.
▪ Continuous Improvement: Recovered 70% of annual losses resulting from produce spoilage and product returns and increased profits by establishing and training employees to properly inventory and store food products.
▪ Pricing Strategy: Achieved 10% product pricing increase and successfully negotiated changes with vendors after generating comprehensive cost analysis of supplies/ingredients and adapting pricing strategy.

Transitioned to hybrid management role based in Singapore to provide client services and key account retainment/ management for Global Custody Services. Initiated “client -service” system transition and integration to streamline operations. Delivered pre- and post-sales account management through account contract and onboarding of new clients and investment managers. Managed global institutional clients.
▪ Account Management: Tapped as project lead and product expert for major 2-year trading-system project to transfer 330 trading accounts/39 global investment managers from NA/EMEA to APAC team.
- Ensured efficient system adaptation for APAC account representatives by applying first-hand knowledge of both systems and directing all aspects of training coordination.
- Retained all customers during account transition and provided extensive client services including precise contract/service agreement disbursement and high-risk documentation management.
▪ Systems Integration: Integrated all client accounts across BNY Mellon into unified client account system through cross-functional collaboration to guarantee full-scale deployment.
- Awarded top performance evaluations and bonus for retaining 100% of accounts during seamless client account transfer and minimizing company risk and liability.
▪ Financial Analysis: Employed Bloomberg and Swift as technical resources to continuously monitor account transactions for global/domestic cash flows, foreign exchanges, income repatriation, physical security handling, and overdraft/failed trade reporting and resolution.
▪ Financial Documentation Management: Provided superior onboarding services for performance/risk contracts, AML/KYC verification procedures, and cash/security trading accounts.
▪ Volunteerism: Served as active member for women’s initiative, wellness, employee engagement, diversity inclusion, and recreational bowling committees by managing finances, coordinating events, delegating tasks, and negotiating with vendors.

bachelor degree in Accounting and Business Administration