Social media and web marketing specialist

- Booking.com Customer Service Executive and Back Office Agent for Italian and English markets;
- Handle pre and post reservation inquiries by phone, e-mail and fax;
- Modify, change and/or cancel existing reservations;
- Outbound calls to hotels/guests for the arrangement of special requests/needs;
- Liaison between guest and hotel to resolve complaints;
- Manage relationships with hotels by providing high levels of customer service;
- Provide support for the accommodations regarding reservations, complaints, rates and availability, reviews, extranet settings.

- Receptionist for day and night shifts;
- Handle pre and post reservation inquiries by phone, e-mail and fax;
- Modify, change and/or cancel existing reservations;
- Management support;
- Bartender for special events inside the structure

- Perform direct marketing and sales activities to generate sales as per the agreed sales and marketing plan;
- Present to customer the latest updated offers issued and prepared by the sales manager in order to increase sales in the showroom;
- Monitor and report on activities and provide relevant management information;
- Capable of explaining all the information of the products as well as communicating the use of all the products in the most professional and efficient way;
- Understand the principles of marketing and sales including product offer development, features-benefits-solutions selling;
- Implement shop merchandising, layout and customer traffic flow so as to maximize sales, customer satisfaction, appearance, image and ergonomics for customers;
- Responsible of the proper display of the products in the showroom;
- Make sure all the required quantities of products are displayed in the showroom and eliminate the stock shortage.