Sviluppatore, project manager, analyst, support

Technical project management, deliverable management:
Gather business requirements for deliverables. Work in cross-functional
project teams. Organize, plan and communicate processes around
deliverables. Develop, implement and generate reports (basic programming,
data visualization, data analysis). Support the implementation of automatic
processes for deliverable generation. Adapt, develop and maintain
dashboards. Provide support regarding the update and the improvement of the
technical environment (data model); server, licenses, software.
Develop and implement effective application management processes and
quality measures for tools:
Provide internal training and create supporting material. Assist in ensuring the
availability, stability and accurate functioning of tools (testing, quality
assurance, incident handling). Define incident, change, problem, and release
management processes based on business requirements. Specify and monitor
problem and change list.

Facilitating the functioning of the helpdesk team, scheduling, administration,
keeping contact with customers, supporting specialist’s daily work,
participating in client side migration of email systems.

Lean Six Sigma support: Supporting the team of the LSS Managers, data
analysis, keeping track of projects, creating monthly and weekly reports,
organizing trainings and meetings.
Logistics trainee: Administration, facilitating the development of a new
system, support the coordination of supply chain and logistics processes,
participation in customer support, keeping contact with the international
team.

Principal courses: IT Project Management, Database Management, Business
Analysis, Business Intelligence Case Studies, Cases in MIS, Managing ICT in a
Global Environment
Thesis topic: The effects of different embedded emotions on the perceived
helpfulness of online reviews.

Specialized in Business Communication
Principal courses: Strategy and Business Planning, Managerial Accounting,
Corporate Finance, Decision Techniques, Sales and Selling Techniques,
Managerial Controlling, Business Informatics, Applied Informatics, SAP
Support in Corporate Management, Management of Process and Operations,
Organizational Behaviour, Business Marketing (B2B), E-Business, Strategic
Corporate Communication