System administrator

• Oversaw the day-to-day operations of the Server Administration team
and assisted hands-on with delicate issues.
• Assign and prioritize tasks to the server administrators using Service
Desk software and monitor the distribution of workload
• Liaised with directors and managers to ascertain their technology
needs and guided them in attaining those needs
• Handled escalated user support issues efficiently keeping user
satisfaction high
• Lead IT projects related to Server Administration team and led team
for creating long-term IT development strategy
• Maintained inventory of IT hardware and software assets
• Coordinated, prepared and provided end user technical training
and/or documentation as needed
• Provided work direction, problem resolution, and training to other
technical support personnel as needed
• Coordinated timely repair of IT equipment covered by the third-party
vendor maintenance agreements
• Enforced departmental standard procedures for the disposal of the
end of life equipment and procurement of new equipment.

• Design, implement, install, configure and troubleshoot Microsoft windows server 2016 and 2019 cluster.
• Administering Windows Server networks, domains, roles and services.
• Troubleshooting and maintenance Active directory, DNS and DHCP.
• Implementing, managing and monitoring network devices and objects.
• Transfer part of workload to AWS
• Configure, install and monitor Virtual Machine and Virtual Network on HyperV and ESXi.