ACCOUNT MANAGER

The Agena Group was formed in 2019 as a UK based multi-disciplinary company. We specialise in parking and software solutions. Our mission is to disrupt industry norms, to innovate, and to provide professional, ethical, customer-focused services. We provide a wide range of parking management services to help businesses in all sectors. Whether you’re running a 10-space car park or a group of large, complex multi-purpose car parks, our experienced team can help. We go further than a traditional car park management company, working in collaboration with our clients. Our solutions make your life easier, help grow your business, and protect your reputation. Our approach is flexible, based on the needs of our clients. We’re working hard to raise standards within the parking industry, and to promote regulatory compliance. There are currently four companies in the group, with an ambitious growth plan over the next three to five years. Agena is run by an experienced and focussed leadership team. We are passionate about the services we provide and making a difference to our clients. We invest heavily in our people to provide them with opportunities for growth and development, with dedicated programmes designed to help our employees fulfil their true potential. Agena takes pride in the quality of solutions that we provide, the expert knowledge of our staff and the strong partnerships we have with our customers. We support our clients with data insights to help make more informed choices about parking assets and looking for opportunities to drive incremental, sustainable, revenue growth. We’re here to help you think differently about parking. As a new member of our established Account Management team you will have a warm desk of clients to hit the ground running. You will act as the main point of contact for your key client accounts, delivering an exceptional level of customer service whilst managing a variety of activities such as: providing a pro-active approach to Account Management. That doesn't mean just sat behind your desk, we encourage you to attend face to face meetings, site visits or lunches with your clients to build a great working relationship providing feedback from clients about our service and ensure it is picked up internally by the right people - we believe in constantly improving ensuring all sites are compliant with our code of conduct - being ethical is one of our company values Formulate and implement effective Key account plans to drive continued sales, improvement, innovation, profitability and growth. Look at growth opportunities that align with our sustainability and social value objectives Work actively with the sales team to identify new opportunities and attend client presentations, site visits and offices on a regular basis. Ensure best practice standards are adhered to. Manage all internal relationships in tech, service delivery and customer service to ensure client expectations are managed within agreed SLA’s and communicate issues in a timely manner. completing all admin duties relating to site set up and compliance representing the company and trade and client events. Who you are Demonstrate a proven track record in a customer facing environment. Display a passion for new challenges and for opportunities to improve standards to enhance our client relationships Ambitious, Forward thinking and innovative You must be able to legally live and work in the UK The post holder will be required to travel to external meetings frequently by most effective means available Unfortunately, we cannot currently support visa applications this role is only open to current residents of the UK who have permanent residence and/or the Right To Work Salary: £25,000-£27,000k DOE but you will also benefit from a very competitive commission structure as soon as you are handed over some clients. You have the autonomy to increase your earnings your OTE could be around £35k as you take on more clients. in your first year. Location : Lancing. This role is available as a hybrid model after the initial 3 month training period. Selection process: Stage one - call with one of our recruitment team Initial Competency Based Interview (either on Teams or in person) Presentation (in person so we can give you a tour of the office). We also welcome you to talk to some of the existing team to understand what the role is like and how being part of the team will make you feel. The Agena Group and associated companies are committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format, or if you have any questions about the recruitment process, please contact