ACCOUNT MANAGER

Description About Gartner Digital Markets Gartner Digital Markets is a business unit within Gartner.
Our mission is to empower organizations to accelerate growth by helping them embrace the right technology and services.
Gartner Digital Markets is the world’s largest platform for finding software and services.
With more than 100 million annual visitors across four buyer destinations—Capterra, GetApp, Software Advice, and UpCity—and 70 localized sites, Gartner Digital Markets helps software and service providers build their brand, capture demand, and understand their market.
As the only destination for software and services driven by independent, objective research and verified customer reviews, we help connect providers with in-market buyers to fuel growth across the full funnel.
For candidates interested in taking their next career step, Gartner Digital Markets offers the best of two worlds—the stability and resources of a large, established organization combined with the fast pace and excitement of working for a dynamic growth business.
Our team is on the front lines of innovation in an industry that is always transforming, providing an incredible opportunity for you to grow and learn throughout your career.
Job Brief.
The Account Manager provides world-class, omni-channel support to our clients (software marketers and business leaders).
This role requires a blend of customer relations, sales, and consulting skills.
You’ll become an expert on our product offerings and gain deep knowledge in SaaS, marketing and technology business.
You'll spend your day learning about our clients’ business goals and educating them on best practices to grow their business through their lead generation campaigns.
What You Will Do.
After the BD has sold a new deal, you will onboard new clients, familiarizing them with our product offerings.
Establish and maintain relationships with key accounts via phone and email.
Provide ongoing support and education to clients.
Troubleshoot any client issues and liaise with the product team as needed.
Drive cross-sell, upsell and expansion opportunities within your existing territory.
Identify opportunities to improve the customer experience.
Collaborate with business development and sales support teams.
What You Will Need.
Bachelor's degree preferred, but not required.
0-2 years of relevant sales or account management experience Excellent communication skills, verbal and written.
Proficient computer skills required, experience with CRM preferred.
Strong interpersonal skills, with ability to persuade and influence others.
Strong organizational and time management skills, with ability to multitask.
Enthusiasm for helping and educating others.
Interest in marketing, business and technology.
Previous experience working in or interest in digital marketing would be highly advantageous.
Who We Are.
Action Oriented - Deliver fast, get great results.
We embrace the vision, roadmap to success and the action it takes to make it happen.
Intellectually Curious - Seek to learn, love to teach.
We’re humble and embrace respectful, radical candor with a mindset of ongoing professional and personal development.
Collaborative - One team, shared mission.
We welcome feedback and understand the value of working together to accomplish more than what is possible individually.
#LI-AS12 Who are we? At Gartner, Inc.
(NYSE.
IT), we deliver actionable, objective insight that drives smarter decisions and stronger performance on an organization’s mission-critical priorities.
We’ve grown exponentially since our founding in and we're proud to have over associates globally that support over client enterprises in more than 100 countries.
What makes Gartner a great place to work? Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
We believe that a diversity of experiences makes us stronger—as individuals, as communities and as an organization.
That’s why we're recognized worldwide as a great place to work year after year.
We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index.
Looking for a place to turn your big ideas into reality? Join #LifeAtGartner What we offer.
Our people are our most valuable asset, so we invest in them from Day 1.
When you join our team, you’ll have access to a vast array of benefits to help you live your life well.
These resources are designed to support your physical, financial and emotional well-being.
We encourage continued personal and professional growth through ongoing learning and development opportunities.
Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.
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