COASTAL - HOUSEKEEPING SUPERVISOR

JOB DESCRIPTION HOUSEKEEPING SUPERVISOR   A VIKING LEADERSHIP ROLE As a Viking Shipboard Leader, you represent Viking’s values and leadership philosophy (Hávamál).
You are a hospitality professional who demonstrates passion for excellence, who takes ownership for your areas of responsibility, and who believes in empowering your team with the skills, knowledge and tools to succeed.
You are an exceptional role model for the Viking Family and have strong motivation to achieve the company’s goals and objectives.
You are flexible, stress resistant, focused, and a truly committed team member.
PURPOSE OF POSITION The Housekeeping Supervisor supports the Assistant Chief Housekeeper to oversee a variety of housekeeping functions to ensure the smooth running of the daily operation of the Housekeeping Department It is your responsibility to create a friendly, guest-oriented service culture to ensure Guest satisfaction and repeat business, which in turn, will increase revenue and profitability of the company.
YOUR RESPONSIBILITIES Monitor par levels of all lockers within the relevant working areas and ensure that sufficient supplies are available for the Stateroom Host; arrange for the collection of general store items as per the schedule and ensure that all items are properly distributed to lockers within the relevant working areas; complete the weekly general supply requisition and submit the requisition for approval.
Inform the Assistant Chief Housekeeper of any Guest related issues, resolving these issues according to China Merchants Viking Cruises’ STAR Service Standards; follow up on any special requests from Guests.
Inspection of clean rooms to ensure quality standards.
Determine housekeeping priorities basing on the embarkation order, and update the stateroom status.
Assist housekeeping management in the daily operation.
Coordinate the communication between housekeeping with engine department and front desk.
Assist in training, evaluating, counseling, discipline, motivating and mentoring employees.
Ensure that company property is appropriately secured and protected, especially during rough weather conditions, in order to prevent unnecessary loss or damage.
Become knowledgeable and ensure your team are knowledgeable about itinerary-related ports of call, shore excursions and shipboard activities such as events, entertainment and programs.
Positively contribute to achieving/succeeding Housekeeping KPI goals (quality & financial).
Have full knowledge about safety & security procedures and can operate in line with all Public Health, Environmental and Safety & Security Policies; participate in all training concerning onboard training, safety & security, fire prevention, evacuation exercises as required by the company   This document describes the primary activities, duties and responsibilities of this position.
Your manager or supervisor may assign additional duties and responsibilities to you.
YOUR PROFILE.
A required minimum of 2 years plus experience as a Housekeeping Supervisor or similar position, within a 5 Star hospitality environment, and experience with ship operations of 500+ staterooms required.
Fluent in Mandarin.
The ability to speak an additional language is an advantage.
Good communicate and interpersonal skills.
Service-oriented personality.
Basic computer skills.
Must be flexible and stress resistant, team player, shows commitment.
Must be familiar with housekeeping management, service procedures and quality standards.
No obvious tattoos.
GUIDELINES AND REGULATIONS Implement Standard Operating Procedures & STAR Service Standards within the department.
Ensure appropriate appearance and clothing according to China Merchants Viking Cruises’ Image and Uniform Standards.
The company reserves the right to change/extend this job description, if necessary, at any point of time during her/his employment.
Position.
Housekeeping Supervisor          Supervisor.
Assistant Chief Housekeeper Direct reports.
Stateroom Steward/ess Line manager.
Executive Housekeeper