HOUSEKEEPING SUPERVISOR

Job Number Job Category Housekeeping & Laundry Location W Milan, Piazzetta M.
Bossi 2, Milan, Italy, Italy VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management W Milan is currently recruiting for a Housekeeping Supervisor.
Reporting to the Housekeeping Manager the Housekeeping Supervisor oversees housekeeping activities, planning and distributing room-cleaning assignments.
About us Located in the heart of Brera, W Milan aims to stand out in the city and become a real cultural hub.
The first real luxury lifestyle hotel embraces the authentic Milanese spirit and passions.
Its interior are designed by Studio Urquiola which reinterpreted the rationalist architecture of the original s building with a vibrant, contemporary interior design that captures the Milanese essence through its colors, materials, finishes and inspirations.
The hotel boasts an eclectic mix of culinary destinations.
A sophisticated Japanese restaurant, an authentic Italian restaurant in partnership with Michelin-star Chef Andrea Berton, a lounge where you can sip aperitivi and light Milanese snack and a unique rooftop complete with pool and lounge areas.
The impact you’ll make Every detail adds up to a great experience for our guests, from the minute they enter their room and see that everything is in place for a comfortable and relaxing stay.
One that leaves them feeling as refreshed as the clean, crisp linen you’ve made sure is waiting for them each night.
As a role model for your housekeeping team, you’ll coach, encourage and work alongside them so they can learn from your impeccable standards.
It’s about turning guests into loyal customers of a hotel they see as home away from home.
All because you’ve taken care of everything.
Working during the pre-opening phase of a luxury hotel in one of the most in-demand brands of Marriott portfolio is an incredible opportunity to gain strong expertise and exposure with Marriott International EMEA leaders.
This can remarkably accelerate your career growth within the company and provide you the right tools to be involved in other openings at national and international level.
What we offer Join the pre-opening team and gain international exposure to Marriott EMEA Leaders  Professional career progression at international level in more than properties in Marriott International Learning and development opportunities through online platforms, on the job trainings and classroom-based courses Discounts on hotel rooms, gift shop items, food and beverage in Marriott International portfolio Inspiring and motivated management with international mindset  Charity events, Wellbeing activities and sustainability initiatives through the TakeCare and 360° programs Recognition activities such as Talent of the month, Birthdays Lunch, Appreciation weeks  Canteen service on property What you'll do Co-ordinate housekeeping activity, planning, and distributing room-cleaning assignments Inspect guest rooms, public areas, pool, etc.
after being cleaned by Housekeeper to ensure quality standards.
Identify and report any maintenance issues and missing or damaged property Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
Assist Housekeeping management in managing daily activities, especially laundry activities Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
Document and resolve issues with discrepant rooms with the Front Desk.
Prepare, distribute, and communicate changes in assignment sheets/workboards.
Communicate issues to next shift.
Complete required paperwork.
Assist management in training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
Follow all company and safety and security policies and procedures.
Report any maintenance problems, safety hazards, accidents, or injuries, complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information; protect company assets.
Support all co-workers and treat them with dignity and respect.
Support team to reach common goals.
Comply with quality assurance expectations and standards.
Enter and locate work-related information using computers and/or point of sale systems.
Perform other reasonable job duties as requested by the Housekeeper Manager.
Follow Standard Operating Procedures and W Hotels brand guidelines What we’re looking for At least intermediate Italian and English Previous housekeeping and laundry supervisory experience in a luxury or lifestyle hotel Understanding of rooms operations, luxury hospitality standards and outsourcing companies Ideally, technical knowledge of Opera, GXP Reliability, Motivation, attention to details Strong passion for luxury housekeeping standards and procedures Explore our very big world As a world-class leader in the travel industry, there’s no better place than Marriott International to make your mark.
Joining us, you’ll get to entertain and meet people from all over the world as you build your experience.
You’ll find a place where your personality and ideas are appreciated just as much as the work you do.
And you’ll grow through opportunities to explore the business, opening yourself to various career options.
If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family.
You’re welcomed here Our highest priority is making you feel as welcome as our guests.
We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
W Hotels’ mission is to Ignite Curiosity, Expand Worlds.
We are a place to experience life.
We’re here to open doors and open minds.
We are constantly inspired by new faces and new experiences.
A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe.
Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life.
If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels.
In joining W Hotels, you join a portfolio of brands with Marriott International.
Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.