INVESTMENT- APPLICATION SUPPORT ANALYST

Azienda private investment equity firm job description key responsibilities.
maintaining a close working relationship with key functional stakeholders to understand their business operations and system usage work with the head of applications and the software vendor to understand system capabilities, configuration options and recommended approaches to usage build expertise in efront's administration and reporting capabilities work with the business it infrastructure team to understand the technical architecture and potential improvements act as the first line support and primary point of contact for efront technical questions investigate and analyse application issues, notifying the appropriate business where applicable in a timely manner ensure that all system faults and/or technical issues are logged, prioritised, tracked and resolved maintaining a relationship with the vendor, including raising and resolving bugs, releasing patches and planning upgrades perform day to day administration functions such as user account creation, user onboarding and access permission changes put in place mechanisms to ensure the continuous running of the system in alignment with business requirements develop processes to align with the business general controls environment work with functional users to translate business needs into functional requirements for delivery configure efront including screen customisation, server scripts and access rights to meet business needs write and maintain support documentation, incident management processes, technical specifications and user guides manage the implementation of change without adverse impact to continuity of service and adhering to change policy and procedures co-ordinate the preparation for and completion of system upgrades and user acceptance testing monitor system performance metrics (availability, responsiveness etc) and take steps to address where necessary.
monitor and maintaining upstream/downstream data feeds to ensure maximum availability draft and maintain adequate documentation of all policies, procedures and data management techniques established in the systems domain custodian of all user procedures / reference manuals competenze ed esperienza skills & experience customer support experience providing systems support direct to end users demonstrate high levels of customer service, including.
strong relationship skills proactive identification and resolution of issues following through on all commitments experience dealing with senior end users in a fast-moving, demanding business environment (preferably investment management or other financial services business) experience putting together end user documentation in the form of guides and in-system help (eg tooltips) escalating bugs and other issues to the system vendor, following up and ensuring prompt resolution working with external partners to deliver bespoke system customisation.
documenting requirements testing changes preparing user guides for new capabilities technical knowledge required.
strong familiarity with administration and configuration of an investment accounting system, such as.
efront (strong preference) investran geneva good understanding of the business requirements for investment accounting and related functions in private equity or similar environment good sql skills strong ms office suite skills, particularly excel personal skills.
clear communicator with friendly and helpful manner strong analysis skills strong organisational skills driven to provide top class service completa l'offerta basic salary pension, medical aid performance bonus