IT SUPPORT OFFICER

Are you looking to work for an organisation with a real purpose – one where there is no limit to fresh ideas and discovering what’s next? Join us at the Retail Trust. As the charity for everyone in retail, our cause is to create, hope and health and happiness for everyone in retail. Yes, that’s right, everyone. That’s more than three million retail colleagues and their families. And you can help to achieve that mission. We’re on a journey of transformation, building on what our founders developed 190 years ago and are moving at astronomical pace. We’re looking for individuals who possess high energy and passion, and are all-in, collaborative and forward-thinking. The opportunity for personal and professional growth is momentous. £24,000 - £27,000 per annum Full time / Permanent, 35 hours per week (Mon - Fri) Derby We are looking for a proactive and self-motivated IT Support Officer to support the operation of the Trust, ensuring that all our colleagues have everything they need. As a cloud-first business, we utilise the Microsoft tech stack to deliver the highest quality service to clients and customers. We rely heavily on Azure/Entra, MS365 services, Intune endpoint manager and Defender. We are looking for someone with current experience of these technologies to help us develop our support for users. The IT Support Officer also plays a vital role in ensuring new starters and users have the necessary resources for effective and disruption-free work. You’ll assist with the configuration and optimisation of IT hardware, provide training, and develop user guides to empower end users. You will work with our IT infrastructure partner to provide hands-on support with hardware-related issues. As part of your role, you’ll be responsible for ordering, coordinating safe delivery, and (remotely) setting up IT equipment for users, as well as carrying out IT inductions for new starters and reviewing workstation assessments. Where appropriate, you’ll be expected to offer in-person support for hardware issues at our six UK locations and therefore some adhoc travel will be required. You’ll be customer focused and able to communicate technical concepts to end users with limited technical knowledge. You’ll have proven analytical and troubleshooting skills to identify causes and possible solutions. Educated to Diploma level or higher in the field of Computer Science is desirable as is a service management certification, such as ITIL. Relevant, current experience in Microsoft 365 certification is essential. You’ll be experienced and proficient in Microsoft software, video conferencing technologies and remote/virtual desktop. If you are passionate about delivering top-notch support and contributing to user empowerment, we encourage you to apply for this exciting opportunity and become an integral part of our team. We look after you by providing you with a m arket-leading wellbeing and perks package which includes: A pension scheme of up to 9% employer contributions. Life assurance of four times your salary. Private Medical Insurance (following one year’s service) A health cash plan, allowing you to claim back on the cost of a number of services such as optical, dental, medical. Access to a confidential free counselling and support phoneline. The day off to celebrate your birthday. Enhanced family friendly benefits including up to ten days compassionate leave per year, three months full maternity pay, and two weeks full paternity pay. If you are interested in working for a dynamic organisation that transforms lives for good, we want to hear from you.