IT SUPPORT SPECIALIST - STORE

We are a digital company born in 2008 and in just a few years we have become the number 1 comparison site in Italy. Thanks to technology, we have transformed the process of choosing insurance, financial products and household expenses into a simple and fast activity, allowing millions of people to save time and money every day. We are a group of almost 1,000 young digital entrepreneurs, developers, marketers, designers and engineers. Born as a startup, we have maintained the same mentality over time: we are concrete, we look at results and invest in talent and meritocracy. We have grown so much in recent years, to become one of the very few Italian unicorns, and we continue to grow. For this we are looking for the best talents, people who want to make a difference and who can join our team to contribute to our evolution. We believe that the balance between private and professional life is fundamental. That’s why we introduced concrete initiatives to create a working environment that promotes both productivity and well-being individual: short week, unlimited remote working, up to 50% more holidays per year, longer paternity-leave, welfare and more. We strive every day to create an inclusive working environment, based on respect, ethics and equal opportunities, to ensure the enhancement of the characteristics of each and foster the well-being of our people. As an IT support specialist you will be responsible for: Management and hardware & software of PCs, Servers and resolution of technical problems Preparation of new workstations and work tools for internal employees (PCs, utilities, telephones) Laptop and smartphone management using Endpoint Manager and MDM tools Management of the VoIP system telephone switchboard (creation of extensions, creation of queues) Configuration and maintenance of computer peripherals Basic management of Windows server 2016 / 2019 / 2022 - Active Directory domain (user / group / policy creation) - Azure AD Drafting documentation for internal use by the team and/or for the end user The ideal candidate for this position must meet the following requirements: 2-3 years of experience in the same role Excellent knowledge of the main operating systems Willingness to undertake short domestic assignments Management of relations with various suppliers to coordinate activities Basic knowledge of networking aspects (switch, firewall, vpn) Basic knowledge of electrical/plant engineering Sense of responsibility Good interpersonal skills, enthusiasm and flexibility Ability to teamwork Willingness to work shifts (9:00 - 21:00 coverage) The following skills will be considered a plus Knowledge of the Atlassian Jira suite Knowledge of the Ivanti Endpoint Manager and Ivanti Neurons product Knowledge of the ITIL framework We will make sure you always have: Autonomy and responsibility : you will be free to choose, try, fail and try again. We believe that getting involved is the first step to making a difference Career opportunities : you will be evaluated every six months and your results will guide your growth path Continuous training : we believe in talent and we like to cultivate it. You will have training and refresher courses available during which you can learn from industry experts Stimulating environment : we work in a dynamic and synergistic way, cross team. This will allow you to deal with talented professionals and always challenging activities Flexible working mode : Smartworking Short workweek, Friday afternoon is off More than 50% of holidays compared to those already planned Various welfare initiatives (for parents, leisure, personal care) #LI-AB1