MANAGER, TECHNICAL SERVICES

Want to be a part of our team? TS Delivery Manager oversees the development and implementation of detailed technology solutions for clients.
Responsible for defining the client's needs, developing a proposal to meet those needs, as well as overseeing the implementation of the complete project solution.
He/She performs in both a people management capacity and a technical leadership capacity.
He/She selects, develops and evaluates personnel to ensure the efficient operation of the function.
The role of Manager, Technical Services manages a team of individuals who provide a service to clients ensuring that their IT infrastructure and systems remain operational through coordinating the proactive identification and resolution of technical incidents and problems that will restore service to clients.
This role ensures zero missed service level agreement conditions and the achievement of client satisfaction through assisting with the planning, building and supporting of technology solutions.
This role focuses on ensuring all lines of support for complex incidents, requests, events and/or problems through the effective management and leadership of a team of Engineers and/or Specialists.
Working at NTT Key Roles and Responsibilities.
Management of the team, contributing to strategy development and managing implementation to achieve revenue and expense targets.
Collaborate with internal stakeholders to set the standard for client satisfaction and assist with the development of client service policies, procedures and standards that will ensure the continued satisfaction of our clients.
Manage and coordinate initiatives to solve client problems.
Assist with complaint handling or any major incidents that require intervention and ensure the prompt resolution of these incidents.
Ensure that assigned infrastructure at the client site is configured, installed, tested and operational.
Ensure the identification and development of a feedback; complaints and problem-solving procedure for clients to use ensure proactive incident management at client sites.
Take full ownership for managing efficiency levels, streamlining procedures to deliver customer excellence.
Manage resource capacity to achieve service level agreements.
Participate in client reviews to proactively manage client service level requirements and fulfilment.
Provide information for the operational plan and work with internal stakeholders to execute the strategy.
Provide business advice and technical consultation to clients when required.
Knowledge, Skills and Attributes.
Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors Receives objective based assignments and determines resources to meet schedules and goals A solid understanding of the vast range of IT operations and NTT service offerings Good knowledge and understanding of IT industry environment and business needs Display strong levels of client engagement Service orientated individuals who are able to manage client value whilst maintaining profitable business results Display an in-depth understanding of the product’s functionality and capability and how it is applied to solve client’s problems Display operational team leadership skills and able to effectively manage the resources that report to them Good collaboration skills and able to interact professionally Good attention to detail] Academic Qualifications and Certifications.
· Bachelor's degree or equivalent in Business or Information Technology or related or equivalent work experience · ITIL Foundation Certificate V3 (ITIL-Fv3) or equivalent · Relevant technical certifications as required · Valid Cisco CCIE certification Required Experience.
Good level of relevant experience in a similar role within a related environment.
Solid previous experience operationally managing a technical team.
Good experience dealing with clients and managing complex technology solution implementations and service levels.
Solid stakeholder engagement experience at all levels in the organization Good collaboration skills and able to interact professionally Technical Skill (Strong knowledge of Network Data Center and Campus/WAN infrastructures) Skills Summary Comunicación, Crecimiento de ventas, Ejecución de servicio, Gestión de contratos, Gestión del personal, Gestión de operaciones, Gestión de pérdidas y ganancias (P&L), Gestión de proyectos, Gestión de servicios de TI (ITSM), Perspicacia financiera, Servicios de asistencia técnica What will make you a good fit for the role? Workplace type.
Hybrid Working Equal Opportunity Employer NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity.
We are committed to providing an environment free of unfair discrimination and harassment.
We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society? Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue).
We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider.
Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future.
We employ people across 57 countries.
By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world.
Innovation is part of our DNA.
We believe it’s key to what makes us different.
So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world.
The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport.
Together we enable the connected future.
You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent.
A place where you will be at the heart of our success!